 |
ITSM Academy's Monthly Newsletter Features:
Webucations, Whitepapers, Blogs, New on Campus,
Alumni News, ITSM Bookstore, Monthly Specials
|
- August 2016 Newsletter
- Webinar - Services: Cutting Through the Confusion; Better Together; DevOps on the Road; Socializing; Lunch-N-Learn; Minimum Viable IT Service Management; Business Relationship Management; The Best of the Professor for DevOps #1 - Resources to "Educate and Inspire"; Death by Meetings; ITSM Academy Alumni
- May 2016 Newsletter
- Webinar - Own Your Career: 3 Ways to Advance; MVFREE; Lunch-N-Learn; Get Social; Metrics and Business Value; Shift Happens: How?; Cloud is Here...Is CMDB Dead?; How Does ITIL Help in the Management of the SDLC?; AGILE: Explained; Introductions; ITSM Academy Alumni
- March 2016 Newsletter
- Webinar - Agile Transformation at Scale; Socializing; New On Campus; Your Comfort Zone is NOT Comfortable; The Year of Shattering Silos; The Great Divide; Your Process is Either Improving or Deteriorating; Introducing Nicole Chausse; ITSM Academy Alumni
- February 2016 Newsletter
- Webinar - Business Relationship Management - Helping Converge the Business and IT; Socializing; The Importance of DevOps; DevOps - Driving Mainframe Agility; The Goals and Objectives of Agile Service Management; DevOps Patterns; Agile / DevOps: Value Stream Mapping for IT Services - Some Thoughts; ITSM Academy Alumni
|
- September 2015 Newsletter
- Webinar - Putting the "People" Back in People, Process and Techology; Socializing; A New Course; The Importance of CSI; The Blended Classroom; ITSM Academy Alumni; Managing Across the Lifecycle; Service Design - Ouch!; Application Management Lifecycle; Perspective
- July 2015 Newsletter
- Webinar - ITIL + PRINCE2 = Success!; Socializing; A New Course; DevOps Article; ITIL Foundation; Summer School Sale; Join Our Team; ITSM Academy Alumni; Utility and Warranty; Improvement / Transformation As a Result of Disruptive Processes; Service Operation and the Service Lifecycle - Yesterday and Today; Transition Critical Success Factors (CSF's)
- May 2015 Newsletter
- Webinar - Secrets of a ScrumMaster: Agile Practices for the Service Desk; Socializing; A New Course; PEOPLECERT; Onsite Learning; Early Bird Specials; ITSM Academy Alumni; The Importance of Demand Management ; What is the difference between Process Owner, Process Manager and Process Practitioner?; Visible Ops and Agile Service Management; Visible Ops
- Spring 2015 Newsletter
- Webinar - Cyber Resilence - There's No Time to Waste; Socializing; Two New Certs; ITIL Value Case Studies; New Website; Onsite Training; Really Cool Validation; ServiceNow; Agile Principles & ITIL; First Call Resolution (FCR) According to ITIL and General Best Practice; The Difference Between Change and Release Management; Service Portfolio
|
- September/October Newsletter 2014
- Webinar - Lean Solutions - Agile Transformation at the United States Postal Service; Socializing; 2 New Certs!; DevOps Enterprise Summit; Customer Service Week; Axelos Updates; Jayne Explains; Sample Our Style; Happy Birthday, ITIL!; Service Strategy and the Service Portfolio; SACM (Configuration Manangement); ITSM - The ABCs of Financial Management; DevOps Resources; ITSM Academy Bookstore; Game On!
- August Newsletter 2014
- Webinar - Tell the Story with Business Value Dashboards; Get Social!; Sample Our Style; We're Listening; DevOps Foundation; Jayne Explains; The Certified Process Design Engineer (CPDE); Why become an ITIL Expert?; Cloud Services and Warranty Processes; Velocity; Offerings Survey; ITSM Academy Bookstore; Game On!
- June 2014 Newsletter
- Webinar - Converting a Budget Deficit into an Innovation Surplus; Get Social!; Sample Our Style; DevOps Fundamentals; Jayne Explains; Full Circle; Problem Management for Newbies: Part 1; Problem Management for Newbies: Part 2; Problem, Incident, and Change Management; Incidents and Problems; Service Desk Offerings; Game On!
- April 2014 Newsletter
- Webinar - Process Integration, Metrics and Setting Expectations; YouTube Channel; Join us on Twitter; Sample Our Style; Tumblr; Certified Scrum Master; Welcome!; New On Campus; Would You Look At That; Difference between Change and Release Management; Which Service Management Framework is the Best; Trends Influencing the Service Desk; New Moon on the Rise; Game On!
- February 2014 Newsletter
- Webinar - Certified ScrumMaster (CSM) Round Table; YouTube Channel; Join us on Twitter; Sample Our Style ; Good Bye and Best Wishes; New On Campus; No Polar Vortex Here; Jayne Explains; A Year of Innovation; DevOps and the Service Desk; Collaboration; Business Value of Service Level Management; Any real life examples of a Service Design Package?; Join Our Team; Happy Valentines Day!
|
- November Newsletter
- Webinar - ITSM Adoption: The Ingredients of Success for Organizational Change; YouTube Channel; Join us on Twitter; Learner Portal; Jayne Explains; Intellectual Rug Burn; Fusion 2013 - 10 Take Homes; Process Centrick Thinking; ITSM and the Consummate Gardener; #SMFlashbook - Best Tip(s) for Building a Service Catalog; Changing ITSM Seasons; Alumni; RU a Student or Learner?; Thanksgiving Game
- October Newsletter
- Webinar - The Service Desk of the Future; YouTube Channel; Join us on Twitter; Fusion 2013; Jayne Explains; Are You a Student or a Learner?; Documented Policy; Are You Ready for Some Football?; ITSM - We've Gone Loopy (Part 2); Welcome Fritzy; Webinar Participants; Customer Service Week; Halloween Game
- August/September Newsletter
- Webinar - DevOps and the IT Culture Cocktail Party; YouTube Channel; Expanding Our Team; Jayne Explains; The Semantics of ITIL and ITSM; Balance in Operation III; Conducting an Internal ITSM Assessment; VOI and ROI of Release and Deployment Management; Free Samples; GAME ON!; Labor Day Game
- July Newsletter
- Webinar - How Your Organization Can Become ISO/IEC 20K Certified...It's Easier Than You Think; YouTube Videos; The Best of CSI - Parts 1-4; Alumni Survey; ITIL Experts in Action; Organization Change Management Workshop; 4th of July Interactive Game
- May/June Newsletter
- Webinar - Should You Establish a Service Management Office (SMO)?; DevOps Vlog; ITSM Academy Presenting at itSMF Fusion2013; Best of Service Operation Parts 1, 2 and 3; ITIL Experts in Action; GAMEON - an Interactive Learning Experience; ITIL Capability Classes Now Being Offered Virtually; Memorial Day Interactive Game
- April Newsletter
- Webinar - IT Business Relationship Management for Success, Recorded Webinars, Join Pat in OSA, The Best of Service Transition: Part 1, The Best of Service Transition: Part 2, The Best of Service Transition: Part 3, ITSM Academy Alumni, Think You're an ITIL Expert?, CPDE in CO, Earth Day Trivia
- March Newsletter
- Webinar - Lead Success, Don't Manage Failure!, Success Stories, Grand Opening, ITSM Academy Alumni, Best of Service Strategy: Part 1, Best of Service Strategy: Part 2, Best of Service Strategy: Part 3, Understanding a Standard to Meet One, CPDE in Colorado, ITSM Academy Trivia
- January / February Newsletter
- Webinar - If I Knew Then What I Know Now: Problem Management, Survey, Greetings from Florida, ITSM Academy Book Review, Jayne Explains, Change Evaluation, Stability vs Responsiveness, Balance in Service Operation, The Future of Communication, CPDE in Action, Happy Valentine's Day
|
- November / December Newsletter
- Webinar - Leveraging Process Design, MN receives itSMF USA Excellence Award, Election Results, Fusion2012 Wrap Up, Virtual Class Schedule, Cycles, Managing Knowledge, Pain Management, Unsourcing, Holiday Game (try it and see the new in-class games)
- October Newsletter
- Webinar - Change Management: One University's Evolution from Chaos to Calm, FUSION12, Who will be the Mayor of ITIL Island?, The Meaning of IT, Utility and Warranty Equal Value, Reference Models, Service Measurement, Election Day Trivia
- September Newsletter
- Webinar - Ask the Experts, We're Expanding Locations, The Service Desk and Mark Twain, Best Management Practices Condensed, Introduction to ITIL Service Lifecycle, The Myth of Metrics, Process Improvement Paths, Sustainment, Single-to-Double Loop Learning, Apollo 11, Fusion 2012 Update, Education Planner, PMP Update, National Customer Service Week
- August Newsletter
- Webinar - When IT Fails: A Business Novel, MALC 2007 Retires, Don't Drink the Kool-Aid!, ITSM Academy Alumni, FYI on ISO 20K, ITSM Professor's Blog, Strategies for Managing IT Services, Designing and Documenting a Process, Service Strategy's Four P's, Service Level Management Objectives, Twitter Stats, Fusion 2012 Discount, Mercury in Retrograde
- June / July Newsletter
- Webinar - IT Matters: Maximizing the Strategic Value of IT Investment, Survey about Learner Manuals, ITIL Lifecycle Dates added in FL Public Classroom, Jayne Explains MALC 2011, ITSM Bookstore: Newly Added Intro to ITIL, Fun in the Classroom: ITIL Wisdom, ITSM Professor, Hornbill Webinar: 5 Proven Strategies for Reducing Costs with ITSM, 4th of July Fun Facts
- May Newsletter
- Webinar - Reboot Service Management, Summer Fun Workshops, Tips for (soon to be) ITIL Experts, CSI and Design Coordination, The Recipe of Best Practices, The Role of Process Practitioner, Learning the Language of ITSM, The Wisdom Journal, Types of Work / Process Outputs, Jayne Explains Bloom's Taxonomy, ITSM Academy Alumni
- March / April Newsletter
- Webinar - Linking Customer & Employee Satisfaction, ITIL Lifecycle Boot Camps, Transition Planning and Support, Monitoring Types, Customer Portfolio: A Starter Tool for BRM, Monitor Control Loops, ITSM Leadership, ITIL in the Army, The Workaround
- January / February Newsletter
- Webinar - Using Six Sigma to Drive Tangible Service Desk Improvement , Final "MALC 2007", ITIL 2011 Knowledge Update Workshop, ITIL Update Vodcast, The Value of Business Relationship Management, Drivers for the Various CSI Orders or Levels, Knowledge Management the "why", Knowledge Management the "what", Sweet 600, It's 75 Degrees in Ft. Lauderdale Today, IT Executives and the Shared Services Model, IT Leadership Skills
|
- November/December Newsletter
- Webinar – Effective Questioning for ITSM – Ways to Carry Over your Well Deserved 2011 Training Dollars into 2012, ITIL 2011 Knowledge Update Workshop, Lifecycle Boot Camps (2 Classes + 1 Week = $600 Savings), Start ITIL training in January and be an ITIL Expert by June!, ITIL Expert Pass, ISO/IEC Foundation Bridge, itSMF Fusion (Wo)Man on the Street, Should Service Requests be Included in First Call Resolution Metrics?, Financial Management and SACM KP, Why are IT Services So Hard to Define? (Part 1), What are IT Services So Hard to Define? (Part 2), ITSM Leadership Lessons, Dr. Deming's Cycle, Jayne Explains: 2011 in Review
- September/October Newsletter
- Webinar - The Best of Both Worlds - Creating a Business Service Catalog and Technical Service Catalog, ITIL Reading Diagram, Reflections on Fusion 2011, What's your Favorite Quote about Process?, ITSM Bookstore - Annual Blowout Sale, The Beginning of Good Process Implementation, Resources for Business Relationship Management, The Purpose and Value of Business Impact Analysis, ITIL 2011: Design Coordination, ITIL 2011: It's How You Use It That Counts
- June/July Newsletter
- Webinar - Configuration Management, ISO/IEC 20K Bridge (ITIL-to-ISO in 1 Day), ITIL 2011, Service Manager Bridging Options, Pre-Order the ITIL 2011 Edition, Study Tips for Adults, Angry Birds for ITSM, ITSM Academy to Present at FUSION11, ITIL Expert Fast Pass
- April/May Newsletter
- Webinar - Lessons from the ITSM Trenches, ITIL Lifecycle Boot Camps:
Service Transition (ST) and Service Operation (SO), Project Management Professionals, Process Maturity Framework (PMF) - Part 3, Keeping the Momentum Going, Culture Shift, Metrics that Matter to Customers, Starting a Definitive Media Library, Summer Highlights: CPDE in Salt Lake City, ITIL Foundation in Minnesota, RCV in Phoenix and OSA in Reston - in addition to our classes in Ft. Lauderdale and Dallas, Top 10 Business and Technology Priorities in 2011 - March Newsletter
- Webinar - We Don't Like Our Service Management Tool, ITIL Lifecycle Classes in the Virtual Classroom, Assigning Dynamic Roles and Responsibilities, The Building Blocks of ITSM Process Design, Building your Service Catalog, ITSM Leadership Skills, MOF and Standard Changes, Process Maturity Framework (PMF), What does it mean to "Adopt and Adapt"?, Summer Highlights: CPDE in Salt Lake City, ITIL Foundation in Minnesota, RCV in Phoenix and OSA in Reston, ITSM Professional Diplomas issued this month
- February Newsletter
- Webinar - Creating a Business Case, Virtual ITIL Expert, ROI Calculator Update, MOF Management Reviews, SLM Relationships, Accountable and Responsible, Tool Selection Criteria
- January Newsletter
- Practitioner Webinar - Implementing ITIL in a Global Organization, Virtual ITIL Expert Classes, ITIL Lifecyle Boot Camps, Busy Blogs, Service Manager Bridge - Only 3 Left!
|
- November / December
- ITIL Bridge Classes Retiring, Introducing ITIL Lifecycle (ST+SO) Boot Camps, ITSM Professor's Blog, ITSMP Diploma Update, Top IT Money Wasters, Problem Management Virtual Interest Group (VIG)
- September / October
- CPDE in MN, Foundation Bridge Retiring in December, Send comments to better@itsmacademy.com, ITSM Professor Blog, ITSMP Diploma Program update, IT in 2020, Facebook Outage, Alumni Passrates & Savings,
ITSM Process Design Guide - July / August
- Customer Service Webinar, itSMF Conference, ITSM Process Templates available for download, V2 Service Manager to retire, ITSM Professor Blog, The ITSM Process Design Guide, ITSMP Diploma Program Updates, The Benefits of a Learning Culture
- May / June
- Case Study Webinar, ITSM Academy at itSMF Fusion, Leslie Kapocius joins the Academy, ITSMP Diploma Program Updates, ITSM Professor Blog, Path for V2 Practitioners, ISO 20K Introduction
- April
- ISO/IEC 20000 is Not Scary Webinar, New on (the DC) Campus, Sand$Dollar Discounts, Jayne Explains: Tuition Reimbursement, Incidents when a Defect is Involved, Service Desk Metrics, Managing Data, The Service Design Package, Hotel Specials for Florida Learners, ISO/IEC 20000: An Introduction
- February / March
- Managing Across the ITIL Service Lifecycle Webinar, ISO 20K Virtual Classes, 10 Best IT Jobs, The Toyota Way(ward), ITIL Expert Pass, Alumni Group, Making the Case for Self-Help, ITSM Requirement Gathering Techniques, Usability or "User-Ability" Requirements
- January
- ITIL Service Strategy Webinar, ITIL Expert Pass, IT Service Management Professional (ITSMP) Diploma, CPDE Awarded 1.5 ITIL Credits, PMP Exam Prep Training
|
- December 2009 Newsletter
- ITSMP Diploma Program, CPDE Earns 1.5 Credits toward ITIL Expert, CPDE Textbook to be Published, PMP Exam Prep Course, ITIL Expert Pass, Corporate Pass, Sand$ Program, Headway and Thought Rock
- October 2009 Newsletter
- ITIL Service Delivery Webinar, FREE Bridge Training, PMI Courses, ISO 20K - a Great Way to Start, Thought Rock is Coming Soon, Change Management Blog
- September 2009 Newsletter
- ITIL Credit Profiler, Early Bird Di$counts, MOF Whitepapers, Process Improvement is Like Driving a Stick Shift Car, Foundations of IT Service Management Textbook
- August
- MALC, More Classes added to the Virtual Classroom, Foundations of IT Service Management Textbook, Early Bird Di$counts, Defining Catagories
- July
- ITIL Serivce Transition, Virtual Training, Service Requests and Standard Changes
- June
- Virtual Foundation, ISO 20K Intro Book, Courseware Licensing, What is a Process?
- May
- ITIL Service Operation, Virtual ITIL Foundation Bridge, Six Sigma Book, Change Impact Analysis
- April
- ROI Calculator, ITSM Professor (blog)
- March
- ITIL CSI, ITIL Qualification Scheme Update, ITIL V2 Retired from Public Classrooms
- January/February
- ITIL Intermediate Courses, ITIL V2 Books on Sale, ITIL Hot Jobs
|
- December
- Certified Process Design Engineer (CPDE), ITIL Capability and Lifecycle Courses, ITIL Credit Profiler, ISO 20K Intro Book, Effective Questioning when Implementing Service Management
- October/November
- ITIL Operational Support & Analysis (OSA), Frameworks for IT Management Book, Access Management - The Value in Automation
- September
- Microsoft Operations Framework (MOF) Foundation, itSMF Conference
- August
- ITIL Release, Control & Validation (RCV), Leveraging IT Controls, Visible Ops Handbook, Unveiling ITIL V3 Pins
- July
- ITIL Key Element Guides, Project Management Institute (PMI) Professional Development Units (PDUs)
- June
- Classes in DC, Summer Savings, Free Gift in Bookstore
- May
- Introducing CPDE, Who Moved my ITIL Cheese
- April
- ITIl and ISO/IEC 20000 Alignment, ISO 20K Foundation, ISO Publications, Corporate On-Site Training
- March
- ITSM Academy Opens Dallas Training Center, ITIL V3 Qualification Scheme, ITIL Certs on Top 10 $ List, Visible Ops
- February
- ITIL Service Manager Bridge, Dallas Training Center Update, Alumni Pins
- January
- ITIL V3 Foundation eLearning, Passing Your ITIL Foundation Exam Book
|
|
|
