|
|
|
| Webinars, Whitepapers & Events |
Webinar: ITIL� Service Design
Join us on November 19, 2009, 11am ET. In this monthly "webucation" we will look at Service Design and the key processes involved in aligning new services to business requirements, including (but not limited to!) Service Level Management, Service Catalog Management and Availability Management.
itSMF FUSION 09 - Dallas, Sept. 20-23
Even though we've all returned to work, a bit of Fusion 09 remains!
Presentations Available Online. Presentations are accessible to all convention attendees through the secured site requiring a login and password. To view presentations and to print any that are of interest to you, login to the presentation download site at: www.itsmfusion.com/presentations |
| FREE Foundation Bridge Seats |
| Interested in attending ITIL V3 Intermediate Training, but not V3 Foundation Certified yet?
The bridge class is delivered as live, instructor led Virtual training - no travel required. Our next Foundation Bridge course begins on November 4th.
| |
| New on Campus - PMP Exam Prep Training |
|
Our Alumni have asked, and soon we will answer.
ITSM Academy will begin offering Project Management Institute PMP Exam Prep courses starting Q1 2010, learn more.
We would really like your input on class preferences. Let your voice be heard. Please take this short 4-question survey re: PMI classes. Thank you! |
| Jayne Explains |
 ISO 20K Can be a Starting Point, not a Destination.
Since it's adoption, there has been a slow, but steady growth in the number of organizations that are seeking, or have achieved, ISO/IEC 20000 (ISO 20K) certification. For the most part, interest in the standard is being driven by RFP requirements or perceived competitive advantage. The certificate is seen as an "award" that an organization receives for achieving best practice ITSM. While ITIL is being actively adopted, many organizations are overlooking ISO 20K because they do not perceive any value in the certification.
The ISO/IEC 20000 standard has so much more to offer than just a certificate. It actually provides a starting place for an ITSM journey, not only the destination.
Read the rest of this Blog |
| ITSM Academy Alumni |
 Thought Rock is coming soon.
As ITSM Academy ITIL V3 Alumni, you will be given a FREE one-year membership to Thought Rock.
In Thought Rock, you can:
-
Participate in our mentoring program and watch on-demand speakers
-
Attend virtual conferences on topics most important to you
-
Reference content added daily by the industry's most respected experts
Thought Rock is fully loaded with bite sized, right sized, just-in-time, learning assets. We're in Beta now, and will be inviting all V3 Alumni soon.
Please join our Group and connect with other Alumni
Weekly announcements with class specials, new course launches, etc! |
| ITSM Professor on Change Management |
 These Change Management People Make My Life so Difficult Sometimes!
I heard this from one of my students the other day. In this person's organization they have made a common error. They have confused the process of Change Management with the Service Desk, Technical, Operations and Application Management functions. In other words the people who use the Change Management (and other processes) have become the same as the process itself. This is an often misconstrued and misinterpreted idea.
We must remember that ITIL makes a distinction between Functions (groups of people who use processes to complete similar types of work) and Processes (sets of activities used to complete various types of work). I like to remind my learners that Functions use Processes (or people do activities). Functions are not Processes and Processes are not Functions.
Read the rest of this Blog |
| ITSM Bookstore |
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications. We pride ourselves on having books in stock, ready to ship within a day!
www.itsmbookstore.com
Official OGC Books | itSMF Official Titles |
|
