|
| Reserve Your Seat
FL | TX | DC | AZ | MN | |
ITIL Foundation
Virtual - only 2 more!!
ITIL Capability
(SS|ST|SD|SO|CSI)
multiple classes, 1 low price Virtual
Virtual
Class Schedule
View | Print |
|
|
| Webinar: Underpinning Agreements: Keeping the End Goal in Mind - Practitioner Presentation | |
Join us on Nov. 18th at 11am ET for this month's "webucation". Complimentary
Often, a variety of individuals within an organization are responsible for establishing contracts with myriad Service Delivery Organizations. Without a top-down service level management approach, the end result is often unacceptable timelines for service delivery. This presentation will demonstrate the importance of starting with the business to define SLAs and creating Underpinning Agreements that support those SLAs. Our presenters are: Kyna Autrey & Joe Bryson, with SAIC. |
|
Certified Process Design Engineer (CPDE) | |
The trend of expanding our public locations continues!
We are proud to announce that our 5-day Certified Process Design Engineer (CPDE) class is now being held in  Minneapolis, MN.
Successful candidates earn Credits toward ITIL Expert (1.5) and 38 PDUs.
|
| ITIL Foundation Bridge to Retire | |
Protect your investment in ITIL! If you were trained in ITIL V1/V2 Foundation, and have not taken the Foundation Bridge, you only have a few months left, exam retires on 12/31/2010.
The course - delivered as an Live, Instructor Led, Virtual Class over three (3) days - 4 hours per day - provides candidates interested in advanced courses an accelerated route to V3 knowledge. The certification exam is included.
Learn More |
|
| What Can We Do Better? | |
 Over the last seven years, ITSM Academy has continued to expand our offerings, and tighten our procesess, based in large part by your feedback.
Well, it's that time of the year again when we officially ask you,
"What can we do better for you?"
Please email any ideas, thoughts, suggestions (or compliments) to: better@itsmacademy.com. |
| ITSM Professor's Blog | |
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
Recent Posts Include:
CPDE and Six Sigma
ITSM Fusion 2010 Update
Why Use a RACI Matrix?
The Need for Speed
Strategic Thinking
The Four Ps of Service Design
Application Cost Models
Problem Management Techniques
 
Please join in the conversation.
He will post your question, along with the answer. |
| IT Service Management Professional (ITSMP)� Diploma Program | |
ITSM Academy is Licensed by the Commission for Independent Education, Florida Department of Education. We offer IT Service Management Professional (ITSMP)� Occupational Diplomas. 
On our Public Class Schedule, this symbol indicates courses which accrue ITSMP�students educational clock hours toward their Change Manager, Support Manager and/or Service Level Manager Diplomas.
The ITSMP program offers diplomas in three (3) occupational disciplines based on IT Service Management (ITSM) best practices, frameworks and standards.
|
| Interesting Article with Two Scenarios... |  Are IT shops industrialized, or all but gone in 2020?: One scenario predicts, "IT shops in 2020 will orchestrate and manage IT services, rather than "build and run"-- and focus their internal skills on optimizing business processes and delivering innovation as a service. Or IT shops will not be industrialized in 2020. IT expertise will be embedded in the business, and IT shops will shrink to five people." One of these definitely is the better scenario for all of us involved in IT! If you are having trouble getting education budget dollars approved, perhaps you should share this post! Read full article on searchcio-midmarket.techtarget.com. |
| Facebook Outage | |
This following article was forwarded to us by a favorite alumni (hey Cathy!) with the note..."Looks like they could use a good dose of ITSM, in particular Change and Release. :)"
My intention in sharing this is NOT to pick on Facebook, (lots of us here use it and dig it) but to highlight the importance of testing and change control procedures!
Read Article |
| ITSM Academy Alumni | |
The updated global ITIL passrates where released this week.
While we have become accustomed to our passrates being consistently higher then average, our Service Transition passrate is really outstanding:
Global Average = 64%. ITSM Academy Average = 92%.
Congrats to all our Alumni who help keep us so far ahead of the curve!
Well done, and thank you.
Read Our Testimonials
Did you have a great experience in your last class with us?
During the month of November, you can post your comments to our
LinkedIn Alumni Group and we will issue you $100 gift certificate,
which you can apply to the price of your next course here at the Academy.
 |
| ITSM Bookstore | |
The ITSM Process Design Guide, is still flying off the shelves. Rumor has it, it was the  number one selling book in the itSMF Fusion bookstore!
Referred to as, "the definitive source for ITSM process design" this book provides detailed guidance on assessing, designing, measuring, and integrating ITSM processes.
Order today and get your copy at the special introductory price of $69.95. Sale pricing ends the first week of November.
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications. ITSM Bookstore offers a wide range of ITIL and ITSM books, including the latest Version 3 Titles.
|
|
