|
|
|
Reserve Your Seat
FL | TX | DC | MN | VIRTUAL | |
ITIL Foundation
ITIL Capability
From ITIL-to-ISO in 1 day Virtual - 4 Hours
Class Schedule
View | Print |
|
|
| Webinar: Reboot Service Management | |
Join us on May 17th, at 11am ET, for this month's "webucation."
Reboot Service Management
Eveline Oehrlich, Principal Analyst, Forrester Research
There are a variety of forces which are changing - complexity of the business environment, new technologies such as cloud and self-service and the workforce. What does this mean to you in IT? What are the challenges you are facing and how can you reboot your Service Management initiatives?
|
| New on Campus - Summer "Fun" Workshops | |
ITSM Academy is now offering two of our most popular workshops in our Open Enrollment (Public) Classrooms.
Delivered in our live, instructor led Virtual Classroom, each workshop is designed to quickly (and inexpensively!) help move your ITSM expertise forward.
ITSM Leadership Skills - $599
June 4-7, 4 Days, 4 Hours Per Day
Building Blocks of Process Design - $399
July 13, 1 Day, 4 Hours
Interested in attending both, or reserving multiple seats? Contact Pat Buda, Public Education Manager for discounts. |
|
|
|
|
Tips for (soon to be) ITIL Experts | |
 The Results are in....
The Top 6 Must Haves for People Pursuing ITIL Expert:
- Review the ITIL Lifecycle Suite of books
- A quiet corner
- Review Foundation materials
- Advance study time
- Planning for out of office - the old tell 'em what you are going to tell them; "I'm out the week of June 4th, taking my MALC class." Tell them what you told them again; "I'm down in Ft. Lauderdale at ITSM Academy next week." And finally, tell them what you told them; "Remember, I'm out this week, earning my ITIL Expert."
- Plenty of rest!
If you are now feeling inspired, visit our class schedule to see MALC dates. |
| ITSM Professor's Blog |  ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
Recent posts include: � CSI and Design Coordination � The Recipe of Best Practices � The Role of Process Practitioner � Learning the Language of ITSM � The Wisdom Journal � Types of Work / Process Outputs Read Blog Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer. |
| ITSM Bookstore | 
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
ITSM Bookstore offers a wide range of ITIL� and ITSM books.
|
| Jayne Explains: Industry Blog |
Simply put, Bloom's Taxonomy helps educators categorize learning objectives and assess learning achievements.
Why should you care? The ITIL syllabi and exams are based on Bloom's Taxonomy in increasing levels of difficulty and complexity. ITIL Foundation, for example, is tested at Blooms Level 1 and 2. The upcoming MALC 2011 course will be testing at Blooms Level 4 and 5. That's a pretty big difference.
Understanding Blooms levels helps to set your expectations, therefore increasing your ability to... Read more |
| ITSM Academy Alumni |
 "If anyone is looking for a good ITIL certification school, I recommend ITSM Academy. I couldn't have done it without their great teachers!"
Shannon C., IT Change Control,
Market-leading Cloud, Networking & Virtualization Technology Company
|
|
|
|
|
Happy Mother's Day & Happy World Penguin Day!
That's right, April 25 is World Penguin Day (and any of you that have been in my office know about my Penguin collection, and can imagine how happy this makes me ;-)
What can you do today to share the love of penguins? Find out more about penguins, explore what others have to say about penguins, tell your friends about penguins, send a penguin ecard, play penguin games and share the penguin love! You don't have to wait until World Penguin Day, because penguins can be loved all year long!
Find out more about penguins at NothingButPenguins |
|
Starting with 