ITSM Academy News and Events

There are a variety of forces which are changing - complexity of the business environment, new technologies such as cloud and self-service and the workforce. What does this mean to you in IT? What are the challenges you are facing and how can you reboot your Service Management initiatives?

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New on Campus - Summer "Fun" Workshops

ITSM Academy is now offering two of our most popular workshops in our Open Enrollment (Public) Classrooms.

Delivered in our live, instructor led Virtual Classroom, each workshop is designed to quickly (and inexpensively!) help move your ITSM expertise forward.

ITSM Leadership Skills - $599

June 4-7, 4 Days, 4 Hours Per Day

Building Blocks of Process Design - $399

July 13, 1 Day, 4 Hours

Interested in attending both, or reserving multiple seats? Contact Pat Buda, Public Education Manager for discounts.

Tips for (soon to be) ITIL Experts

ITIL The Results are in....

The Top 6 Must Haves for People Pursuing ITIL Expert:

Review the ITIL Lifecycle Suite of books
A quiet corner
Review Foundation materials
Advance study time
Planning for out of office - the old tell 'em what you are going to tell them; "I'm out the week of June 4th, taking my MALC class." Tell them what you told them again; "I'm down in Ft. Lauderdale at ITSM Academy next week." And finally, tell them what you told them; "Remember, I'm out this week, earning my ITIL Expert."
Plenty of rest!

If you are now feeling inspired, visit our class schedule to see MALC dates.

ITSM Professor's Blog

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.

Recent posts include:

· CSI and Design Coordination

· The Recipe of Best Practices

· The Role of Process Practitioner

· Learning the Language of ITSM

· The Wisdom Journal

· Types of Work / Process Outputs

Read Blog

Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer.

ITSM Bookstore

ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.

ITSM Bookstore offers a wide range of ITIL^® and ITSM books.

www.itsmbookstore.com

Official OGC Books | itSMF Official Titles

Jayne Explains: Industry Blog

Intermediate Courses and Bloom's Taxonomy

Over the last few months, Jayne has posted a series of blogs about Bloom's Taxonomy. Jayne Groll

Starting with Who was Benjamin Bloom and Why Should I Care?

Simply put, Bloom's Taxonomy helps educators categorize learning objectives and assess learning achievements.

Why should you care? The ITIL syllabi and exams are based on Bloom's Taxonomy in increasing levels of difficulty and complexity. ITIL Foundation, for example, is tested at Blooms Level 1 and 2. The upcoming MALC 2011 course will be testing at Blooms Level 4 and 5. That's a pretty big difference.

Understanding Blooms levels helps to set your expectations, therefore increasing your ability to...

ITSM Academy Alumni

"If anyone is looking for a good ITIL certification school, I recommend ITSM Academy. I couldn't have done it without their great teachers!"

Shannon C., IT Change Control,
Market-leading Cloud, Networking & Virtualization Technology Company