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| Webinar: When IT Fails: A Business Novel | |
Join us on August 16th, 11am ET, for this month's "webucation"
Gene Kim, founder of IT Revolution Press, Author of The Visible Ops Handbook, and founder and former CTO of Tripwire, Inc., presents:
When IT Fails: A Business Novel is the culmination of 10+ years of researching and benchmarking over 1,500 IT organizations.
The novel tells the story of Parts Unlimited, a 100 year old, $4B/year company at the brink of failure. To keep the organization in operation, the CEO and team must close the gap with the competition. The two most critical projects have a high reliance on IT and are both years late and way over budget....
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"Bring Your Own Device" (BYOD)
Do you have real life stories you are willing to share in a future webinar? If so, please email Pat Buda. |
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New on Campus - MALC 2007 Retires
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Expiration Date: September 1, 2012
 Managing Across the Lifecycle (MALC) 2007 syllabus and exam are retiring September 1, 2012, this also includes retakes.
If you or someone you know needs to retake ITIL Edition 2007 MALC, and would like to learn more, please contact us. |
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August 8th is National Dollar Day | 
We've heard the expression "the buck stops here," but where did the buck start in the first place? Well it started on August 8, 1786, when Congress established the U.S. monetary system. Of course back then the dollar could probably buy you a horse and now you're lucky if it gets you a pack of gum, but that's a discussion for another time. For now, just be happy for every dollar you have in your pocket, and every dollar that may come your way.
To celebrate National Dollar Day, we are offering a special promotion! When you buy one seat to the August 28-30 Foundation class in Fort Lauderdale, you can get another seat for only one dollar. The offer is valid until August 24, 2012.
Register here using the code DOLLAR. Registration will reserve 2 seats in class, and we will contact you for the 2nd learner name. |
| Jayne Explains: |
Don't Drink the Kool-Aid!
Have you ever heard someone talk about "drinking the Kool-Aid"? If you "drink the Kool-Aid", you buy into a new concept, initiative or way of doing things. In our space, it is often used to describe an individual's acceptance of new or improved service management processes by drinking the "ITIL Kool-Aid".
I am not sure how the concept entered into our common vocabulary, but it has terrible origins... Read More |
| ITSM Academy Alumni |
"This was an awesome course, and you were very knowledgable in this area. I weighted  ITSM Academy vs other training providers and I'm so happy I picked ITSM Academy. I feel very prepared for this test, will spend this afternoon and tomorrow studying and will be taking the exam at 7:30pm tomorrow night. :) Great job!!" ~ Dana B., Customer Support Director, Network and Communication Services
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ITSM Bookstore FYI |
 Did you know that the IT Infrastructure Library (ITIL) is over 2000 pages across five books, while ISO/IEC 20000 (ISO20K) Part 1 can serve as a roadmap of the minimum critical service management activities in 36 pages?
Want to learn more about ISO20K? ITSM Academy offers 3 options:
ITSM Bookstore, a division of ITSM Academy,
is your source for the latest IT Service Management (ITSM) publications.
ITSM Bookstore offers a wide range of ITIL and ITSM books.
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| ITSM Professor's Blog | 
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
Recent posts include:
� Strategies for Managing IT Services
� Designing and Documenting a Process
� Service Strategy's Four P's
� Service Level Management Objectives
Read Blog
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer.
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Twitter on Twitter | |
 Have you ever wondered who holds the record for the fastest time to reach one million Twitter followers or who has the most followers on Twitter?
According to Guinness Book of World Records...
Find out! |
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Going to Fusion 2012? Need a discount?
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ITSM Academy's Donna Knapp and Michael Cardinal are presenting at this year's Fusion conference in Dallas, TX. If you or someone you know is going to be at Fusion, have them enter VFUSION12 (case sensitive) in the promo code box while registering to receive $200 off conference registration. Yes, it's that simple! And Yes, anyone can use it!
Note: the promotion is only valid for new registrations; any customer that has already registered will not be eligible.
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Hornbill Webinar Series | |
ITSM Academy's Co-Founder, Jayne Groll, has been invited to serve as Subject Matter Expert in a Hornbill Webinar Series: Five Proven Strategies for Reducing Costs with ITSM
This 3-part webinar series offers insights on how you can cut IT and business costs by applying IT Service Management processes and techniques. After Jayne presents, the Hornbill team will demo their software.
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Mercury in Retrograde - Seriously!
|  Have you been dealing with a rash of technology-related problems lately that you've labeled as 'weird,' or frustrating, or just plain annoying? Have your travels been delayed due to mechanical problems with your car or with a flight? Have you , or have those around you crankier than normal and it's not clear why? Have you been the victim of miscommunication? Good news! The end is in sight. All of the occurrences above are symptoms of the fact that Mercury has been in retrograde since July 14, with the current period coming to an end August 7-8. In astrology, Mercury is the planet that represents communication and motion. When Mercury goes retrograde there is a sense that movement-based things - such as communication, travel, traffic or business negotiations - are interrupted and slowed. During this three week period we often experience Murphy's Law - if something can go wrong, it will. To make matters worse, those things typically go wrong when we can least afford it as we're trying to get somewhere or we're trying to get things done. And therein lies the problem... In astrology, Mercury retrograde is a time for reviewing where we are. Generally speaking, if we try to move forward on things, it will feel like the universe is fighting us. Astrologers suggest, for example, that if it is at all possible you avoid starting new projects, scheduling meetings to make big decisions, signing legal documents, or installing new software. Again, there's good news! This is a great time to research new opportunities and to gather and share information. It's also a great time to return to and wrap old projects as you can now see them in a new light (i.e., reap the benefits of retrospection and lessons learned). It's even a good time to catch up on paperwork. In general, it's a time when we're all encouraged to be patient, watch where we're going, strive for clarity when communicating, and go with the flow! |
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 The Third Week in August is National Air Conditioning Appreciation Week, and appreciating your air conditioner can get very costly! We wanted to share a list with you on ways to save money on your air conditioning costs. This way you can appreciate your air conditioner all summer long.
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