Value in Automation

Access Management is the process of granting authorized users the right to use a service and restricting access to non-authorized users through the execution of policies and actions defined in Security and Availability Management.  This is usually done through a single control point which lends itself to automation.  These tools used in conjunction with your CMDB and CMS should allow users to be easily verified and maintain an audit trail when they are moved from one state to another or one group to another.

 

By using a catalog of all roles and services which support each role, (this should be compiled by access management in conjunction with HR), along with your Service Portfolio, you can create an automated access request model that will allow your customers to easily identify their role and the default services they should have. By creating these requests as Standard Changes or Service Requests, along with using models, we can reduce the amount of bureaucracy, time and man power it will take to process this particular task.   This creates the space for increased customer satisfaction, support staff satisfaction and reducing the cost to provide a service that is usually the opportunity to provide a great first impression of your IT support staff.