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ITIL Foundation
ITIL Capability - V3 (RCV/OSA/SOA/PPO)
(SO, CSI)
Class Schedule
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| Webinars, Whitepapers & Events |
March Webinar - How to Leverage an ITSM Framework to Achieve Green IT Goals
Please join us on March 19th, at 11:00 am EST, Mark Blanke, President of OwlPoint, will discuss green ITSM initiatives.
Also, APMG, the official ITIL Accreditor, have published a .pdf "Book of Rules" for ITIL� V3 certification and training... download
itSMF USA - Dallas LIG - Thursday, March 12
See Balfour Beatty's branded communication plan results. Observe self-service, active directory integration and a working CMDB. |
| New on Campus - ITIL V3 CSI |
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ITIL� Version 3 Lifecycle Class now Available
Based on the Continual Service Improvement  (CSI) publication within the ITIL� V3 core library, this three (3) day course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a successful, metrics-driven CSI program.
1st Open Enrollment Class:
Ft. Lauderdale, April 15-17
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| Jayne Explains - Blog |
 Join ITSM Academy's President, Jayne Groll, at her virtual water cooler. Jayne explains the latest developments in IT Service Management, ITSM education and here at the Academy.
Recent Topics Include:
Foundation Bridge Class Moves to Two Days
Continual Service Improvement Course Open for Enrollment
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| ITSM Bookstore - Dramatic Reduction in Prices |
Over the last few weeks, we've seen a dramatic increase in the US Dollar, vs. the Euro and the British Pound Sterling. Since we source our books from European publishers, we've been able to pass that savings on to you. If you've been thinking about purchasing books, you will want to check out the bookstore today, while the USD is so favorable!
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
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| Special of the Month - V2 Public Classroom Closeout |
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ITSM Academy is retiring the V2 ITIL Practitioner courses from our public classroom. We are pleased to offer a very special "last call" savings program!
Purchase any V2 Practitioner course and you can obtain a 2nd Practitioner course (for you or a colleague in your organization) at 50%.
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| ITSM Academy Alumni |
"Thanks in large part to Gerri and Joy for their dedication in the Service Manager Bridge Class; and to everyone at ITSM Academy that was tugging at the invisible magic cords to create a great learning experience."
~ Arun S., Certified ITIL Expert, Delivery Excellence Group, EITS
Join us on:
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| Celebrations - February and March |
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Please join us in wishing HAPPY BIRTHDAY to our February BD girls; Jayne, Sue, Jennifer, Donna, Linda and our March BD's; Pat, Lisa and Chantell.
HAPPY ANNIVERSARY to Alyse, Chantell, Drew, Cid and Jennifer.
Many Happy Returns
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