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ITIL Foundation
ITIL Capability From ITIL-to-ISO in 1 day
Class Schedule includes
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| Webinar: Ongoing Implementation of a Configuration Management System (CMS) | |
Join us on July 21st at 11am EST for this month's Practitioner "webucation".
Presented by Thane Price, recently certified ITIL Expert, Idaho National Laboratory (INL)
In this presentation, INL will demonstrate the lessons learned in building CMDB, CMS and SKMS. What has been of greatest value to us so far? How has the journey improved our service lifecycle? What improvements do we have planned in the future to provide even greater strategic value?
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| New on Campus - ISO/IEC 20000 Bridge | |
ITIL-to-ISO in 1 Day
 ISO 20K Foundation Bridge is a one (1) day, instructor led course designed for IT professionals certified in the IT Infrastructure Library™ (ITIL) looking to learn, and become certified in, the international Standard for IT Service Management (ITSM), ISO/IEC 20000.
Course is delivered in our Virtual Classroom, (4 hours per day over 2 days) and allows ITIL Foundation Certified Professionals to earn their ISO/IEC 20000 Foundation Bridge Cert in just 8 class hours.
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| Jayne Explains: |
ITIL 2011 Edition of the ITIL Library
It was recently announced that the 2011 Edition of the ITIL Core Library will publish on July 29, 2011. Notice that I did not refer to the new release with a new version number - and with good reason. All future revisions to the ITIL publications will be referenced by the year that it was published. ITIL will finally only be ITIL. From our perspective, all of the discussed updates are great news and will really improve our ability to use the core books.
Read Blog | Read ITSM Academy Updates
Service Manager Bridging Options After June 30, 2011
June 30 was the final day for taking (or re-taking) the V2-V3 Manager's Bridge exam as a fast track to ITIL Expert. If you are an ITIL V1 or V2 Service Manager and missed this opportunity, all is not lost.
Read Blog |
| ITSM Bookstore | 
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
We are now accepting pre-orders for the ITIL 2011 edition, slated to release on July 29, 2011.
Pre-Order | Read about the Update
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| ITSM Academy Alumni |
 "I got my certification today for PPO. Thanks for running such a high-level, high-performance organization! I had a great time and the classmates and trainer were excellent. I'll see y'all next year for another Expert track course."
John B., Senior Change Analyst
Summer Highlights: CPDE in Salt Lake City, ITIL Foundation in Minnesota, RCV in Reston - in addition to our classes in Ft. Lauderdale and Dallas! Calendar |
| ITSM Professor's Blog |  ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF. Recent posts include (click to read):
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer.
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| ITSMP Update - Study Tips for Adults | |
I recently found this interesting blog, focused on adults who are going back to school.
This is from their post, Study Tips for Adults....Unlike younger students, adults who choose to continue their education may find it a bit difficult developing effective study tips that will help them get the most out of their classes and do their best when it comes to taking tests. Here is a look at some top studying tips for adults. Read Blog
Learn More about our ITSM Diploma Program
 ITSM Academy is Licensed to issue ITSM Diplomas, by the Commission for Independent Education, Florida
Department of Education
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10 Lessons From Angry Birds for Service Management | |
And from the, "I wish I had written that!" category,
I happened across this very funny (and very true) post:
10 Lessens from Angry Birds for Service Management
I hope you enjoy it as much as I did. |
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ITSM Academy to Speak at FUSION11 | |
Two of our Subject Matter Experts have been invited to participate as speakers at the FUSION11 - itSMF USA's 2011 Conference & Expo in Washington, DC on September 25-28, 2011.
HDI and itSMF USA have joined forces to provide the service management community with an unparalleled educational experience. At FUSION11, global leaders in service management will present best practices, innovative strategies, and real-world applications.
Among those leaders will be two representatives from ITSM Academy; Jayne Groll and Michael Cardinal.
For ITSM Academy, a Silver Sponsor of the event, we look forward to the best conference in our 7 year's of sponsorship! Hope to see you there.
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ITIL Expert FastPass | |
 FastPass to ITIL Expert by year-end:
Ten weeks to Expert!
CSI - October 3-7 2011 (Virtual Classroom noon - 5 pm ET)
SS/SD Bootcamp - October 24-28 2011 (Fort Lauderdale)
ST/SO Bootcamp - November 14-18 2011 (Dallas)
MALC - December 5-9 2011 (Dallas)
For more information, contact us or visit ITIL Expert Pass |
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One Small Step . . .
On July 20, 1969, the American astronauts Neil Armstrong and Buzz Aldrin became the first people to land on the moon. Their mission-and the Apollo program in general-reflected a massive national commitment by the United States to surpass the Soviet Union in lunar exploration and space travel. From the time of its launch on July 16, 1969, until the return splashdown on July 24th, almost every major aspect of the flight of Apollo 11 was witnessed via television by hundreds of millions of people in nearly every part of the globe.
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If you are interested in the Space Program and looking to add some excitement into your IT Service Management Program, then our Apollo 13 Simulation is for you!
ITSM Academy | ITSM Bookstore
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