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Reserve Your Seat
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ITIL Foundation
ITIL Capability
Class Schedule
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| Webinar: March 24th at 11am ET | |
How to Create an Undisputable Service Management Business Case
Does your ITIL / ITSM Program need more resources? A compelling business case, capturing both the quantifiable and unquantifiable characteristics of your proposed project, can help you secure the resources needed. Join us in this session, where we will provide you with an awareness of core tools, including Lean Six Sigma best practices, which can be leveraged for a solid, undisputable process improvement business case.
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| Virtual ITIL Expert | |
Interested in becoming an ITIL Expert?
All of your classes are aligned! We've scheduled all courses required to achieve your ITIL Expert certification in a 6 week timeframe.
Purchase your Pass today and be an ITIL Expert in less than 2 months.
Passes do not expire. Any learners who want to spread the knowledge over a year - or more - are welcome to do so. Whatever your timeframe, if ITIL Expert is your goal, ITSM Academy's ITIL Expert Pass is your ticket.
Register here or contact us for more information.
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ITIL Service Strategy - Virtual Classroom | |
 Join us in the Virtual Classroom for our next ITIL Service Strategy Class, being held on March 21-25. Not only will you save on travel costs, the class is currently on our "Early Bird" list - which means a 25% savings!
Learn More | Register Today | Early Bird Classes |
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ROI Calculator Update | 
Great news! We've added 3 more scenarios to the ROI Calculator. This tool can now be used to help you calculate the cost savings of:
- Reduced Incident Volume
- Reduced Closed Problems
- Reduced Unattained Service Level Targets
- Fewer IT Service Outages
- Reduced Incidents Caused by Uncontrolled CIs
- Less Unplanned Work for IT Staff Download now.
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| ITSM Professor's Blog | |
 ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
Recent posts include:
� MOF Management Reviews
� SLM Relationships
� Accountable and Responsible
� Tool Selection Criteria
Read Blog
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer. |
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ITSM Bookstore | 
ITSM Bookstore, a division of ITSM Academy, is your source for the latest ITIL� and ITSM books and pocket guides.
Official OGC Books | itSMF Official Titles |
| ITSM Academy Alumni |
 "I wanted to let you know that I became an ITIL Expert. I took some virtual classes to finish my last 2 trainings. I enjoyed tremendously taking classes with ITSM Academy and have and will recommend it. I will keep in touch and participate in your webinars. Thanks to your group for hooking me on this framework!" ~ Martine P., Program Manager, Market and Technology Leader in Business Management Software
Check out Q2 Calendar
More Classes coming to: The Virtual Classroom, Minnesota and Reston VA (DC area).
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Did you know that there are 36.5 million U.S. residents who claim Irish ancestry?
This number is almost nine times the population of Ireland itself (more than four million).
Looking to celebrate with your fellow Irish? Here is a full US Parade Listing.
Beannachta� na F�ile P�draig
ITSM O'Academy | ITSM O'Bookstore |
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