ITSM Academy News and Events

Does your ITIL / ITSM Program need more resources? A compelling business case, capturing both the quantifiable and unquantifiable characteristics of your proposed project, can help you secure the resources needed. Join us in this session, where we will provide you with an awareness of core tools, including Lean Six Sigma best practices, which can be leveraged for a solid, undisputable process improvement business case.

Click Here to Register

Virtual ITIL Expert

Interested in becoming an ITIL Expert?

ITIL Expert Pass

All of your classes are aligned! We've scheduled all courses required to achieve your ITIL Expert certification in a 6 week timeframe.

Purchase your Pass today and be an ITIL Expert in less than 2 months.

Passes do not expire. Any learners who want to spread the knowledge over a year - or more - are welcome to do so. Whatever your timeframe, if ITIL Expert is your goal, ITSM Academy's ITIL Expert Pass is your ticket.

Register here or contact us for more information.

ITIL Service Strategy - Virtual Classroom

Join us in the Virtual Classroom for our next ITIL Service Strategy Class, being held on March 21-25. Not only will you save on travel costs, the class is currently on our "Early Bird" list - which means a 25% savings!

Learn More | Register Today | Early Bird Classes

ROI Calculator Update

Great news! We've added 3 more scenarios to the ROI Calculator. This tool can now be used to help you calculate the cost savings of:

Reduced Incident Volume
Reduced Closed Problems
Reduced Unattained Service Level Targets
Fewer IT Service Outages
Reduced Incidents Caused by Uncontrolled CIs
Less Unplanned Work for IT Staff Download now.

ITSM Professor's Blog

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.