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| Webinar: ITIL Service Strategy |
 Join us on January 21, 2010, 11am ET
In this monthly "webucation" we will look at Service Strategy and the key processes that enable business and IT integration. We will discuss critical processes such as Service Portfolio Management, Business Service Management, Financial Management and Demand Management, along with key roles such as Business Relationship Manager and Product Manager.
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| Early Bird Discounts (25% Savings!) |
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Only available for select courses and dates. Can expire at any time.
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| ITIL Expert Pass |
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If your New Year's Resolution is to achieve your ITIL Expert... here's your Pass
After earning your ITIL Foundation, you can purchase ITSM Academy's ITIL Expert Pass. This pass gives you access to all ITSM Academy courses required to achieve your ITIL Expert�.
With your pass, you can take up to 16.5 credits + our MALC course for the flat fee of only $8,900 USD.
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| Let your Voice be Heard |
 We are kicking around the idea of moving the ITIL Lifecycle classes from the current three (3) day delivery to a four (4) day class.
Please let us know your thoughts on the length of the ITIL Lifecycle courses.
Thank you! |
| Earn your IT Service Management Professional (ITSMP)SM Diploma |
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Become a leader in your company and your industry, earn your IT Service Management Professional Diploma:
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Change Manager (ITSMP-CM)
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Support Manager (ITSMP-SM)
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Service Level Manager (ITSMP-SLM)
This symbol indicates the courses which accrue ITSMP students educational clock hours toward their Change Manager, Support Manager and/or Service Level Manager Diplomas.
Learn how your existing ITSM (ITIL, MOF, etc.) certifications can be used as credit toward earning your ITSM Diploma.
ITSM Academy is licensed by the Commission for Independent Education, Florida Department of Education. License# 4142. |
| CPDE Endorsed by APMG and Awarded 1.5 ITIL Credits |
 Certified Process Design Engineer (CPDE) has been endorsed by the APM Group as a complementary course to the ITIL Version 3 (V3) Qualification Scheme. This recognizes the CPDE's alignment to ITIL V3.
The CPDE qualification has been awarded a credit value of 1.5 toward the ITIL Expert.
Successful candidates also earn a Certified Process Design Engineer designation and pin.
To celebrate, we are offering 1 complimentary public seat to clients who book an onsite ITIL, ISO/IEC 200000 or MOF Foundation course before March 31, 2010.
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| New on Campus |
PMP Exam Prep Training 
ITSM Academy is offering a five (5) day Project Management Professional (PMP) Exam Prep.
Next class will be held in our Ft. Lauderdale training center starting March 22, 2010.
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| ITSM Bookstore Clearance |
Two great books are on sale this month....
ITIL Service Support (V2) book is marked down to $79.50 - only 4 left
ITSM Bookstore is your source for the latest ITSM publications. We pride ourselves on having books in stock, ready to ship within a day!
www.itsmbookstore.com
Official OGC Books | itSMF Official Titles |
| ITSM Academy Alumni |
 If you sat an exam through Loyalist (LCS) after
October 23, 2009, please read this important note:
"In case you missed the information in your results email, please note that Loyalist Certification Services no longer routinely sends pins and hard copies of your certificate via traditional mail. Certificates are available online for download, within your profile on our LCMS system.
If you would like to receive the hard copy and pin package, simply email
results@loyalistexams.com. Upon receipt of your request, you will receive your package via traditional mail in 6 to 8 weeks."
Please join our Group and connect with other Alumni
Weekly announcements with class specials, new course launches, etc! |
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