ITSM Advisor 
In This Issue
Better Together
DevOps on the Road
Socializing
Lunch-N-Learn
ITSM Professor's Blog
ITSM Academy Alumni
Reserve Your Seat





Multiple classes, 1 low price

Four Hour Workshop

Four Hour Workshop

Four Hour Workshop


 Class Schedule
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Complimentary "Webucation"
Services: Cutting Through the Confusion
Michael Cardinal, TEK Systems
Services: Can they be any more confusing? It is not always clear as to how to define, design and implement services. This session seeks to provide simple and straight forward ways to make services work for an organization. Some key takeaways include how to get started defining services; some new ways to internalize the definition of "services"; a simplified way to approach the portfolio and catalog, and generally how to make services easier and less confusing.

Register for our Webinar 
on Thursday, August 18, 2016 11 AM ET
CAPO & CASM: Better Together
From now until August 31, we are offering a Buy One, Get One Free on our CAPO and CASM classes.

Both are grounded in Agile Service Management® which involves adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes and process design and improvement activities. Agile Service Management practices enable organizations to iteratively and incrementally design and improve ITSM processes and to ensure those processes deliver 'just enough' control to meet business needs. 
DevOps on the Road
One of the most commonly asked questions we get here is :

"Do you offer DevOps Foundation in a physical classroom setting?"

We are excited to announce that DevOps Foundation will be offered in three different locations in 2016.  This sixteen (16) hour course provides an introduction to DevOps and culminates with an independent Foundation exam. 
  • September 27 in Boston, MA (Braintree)
  • November 15 in Baltimore, MD (Columbia)
  • December 13 in Dallas, TX
"Get Social" With Us!

 

View our videos on YouTube , follow us on Twitter, and / or join our group on LinkedIn.

Free Sample - Complimentary Virtual Training
Complimentary Virtual Training - Hour Long "Lunch & Learns"
Sample our education style and experience first hand the value of ITSM training. Let us provide you and a team of 4+ with a complimentary virtual session...just like in our webinars, there is no selling, just pure knowledge-share.  View list here
ITSM Professor's Blog
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.
 

Recent posts include:

·  Minimum Viable IT Service Management 

·  Business Relationship Management

·  The Best of the Professor for DevOps #1 - Resources to "Educate and Inspire"

·  Death by Meetings


 

Read Blog 

Join in the conversation - Email your questions to Professor Wise at  itsmprofessor@itsmacademy.com. He will post your question, along with the answer.
ITSM Academy Alumni
Alumni logo 142px We are always very interested in keeping up with our alumni, and especially getting their feedback after they've joined us.   One of the features on our website is the ability to leave a product review!  

If you go into any offering on our website and click on the "reviews" tab, you can tell us what you think.  We are always interested in what you have to say.

As always, you can feel free to join us at your alumni group on LinkedIn as well!