|
Reserve Your Seat | |
ITIL Foundation
ITIL Capability
From ITIL-to-ISO in 1 day
Class Schedule
View | Print |
|
|
| Webinar: Ask the Experts | |
Join us on Thursday, September 20th, at 11am ET, for this month's "webucation"
ASK THE EXPERTS
ITSM Academy's own Jayne Groll and Donna Knapp
Ever have an IT Service Management related question, but didn't know who to ask? Please join us, as our panel of experts answer all of your questions. From Asset Management to Warranties, and everything in between.
Submit your questions to ITSM Professor
|
|
New on Campus - We're Expanding!
| |
In the first two quarters of 2013, we are introducing five (5) new public class locations!
- Atlanta, GA
- Tampa, FL
- Charlotte, NC
- Omaha, NE
- Denver, CO
Along with our other locations in Fort Lauderdale, Dallas, Minneapolis and Metro DC...There is bound to be a location convenient for you!
|
|
| Your Learner Manual | Please take this quick, 3 question survey about formats for Learner Manuals:
 Hard Copy Learner Manual - eBook Learner Manual
- Downloadable PDF
Thanks in advance for your input! |
|
Jayne Explains
|  The Service Desk and Mark Twain: Some meaningful insight from our guest blogger, Donna Knapp
Upon hearing that his obituary had mistakenly been published in the New York Journal, Mark Twain is famously quoted as saying "The reports of my death are greatly exaggerated."
The same can be said for the service desk despite the blogs here and there that are suggesting that factors such as social support, self-help, bring your own device (BYOD), virtualization, cloud computing and wide-scale outsourcing are minimizing the service desk's role...
|
| ITSM Academy Alumni | |
"As we are wrapping up our SOA class this week and have collected comments from
previous classes here I want to simply say, Thank You. Our command has done nothing but praise your instructor for his ability to connect to the learner and provide a quality ITIL knowledge foundation within our organization." ~ Andrew W., Director, Program Management Office, US Military
|
|
Best Management Practices - Condensed | |
The Cabinet Office, along with ITIL's Official Publisher and Accreditor, have worked together to create a comprehensive source of best practice information.
Everything you wanted to know about Best Management Practice is available, for your viewing pleasure, in a 60 second video.
|
|
ITSM Bookstore
|
 Did you know that the IT Infrastructure Library (ITIL) is over 2000 pages across five books, while the ITIL pocket guide is only 188 pages? Are you looking for something in between? Check out the The Introduction to the ITIL Service Lifecycle Book, described as the "pocket guide on steroids" - this book pulls the core fundamentals of the full ITIL framework, into a "one-stop-shop" book for easy reference.
ITSM Bookstore, a division of ITSM Academy,
is your source for the latest IT Service Management (ITSM) publications.
ITSM Bookstore offers a wide range of ITIL and ITSM books.
|
| ITSM Professor's Blog | 
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
Recent posts include:
� The Myth of Metrics
� Process Improvement Paths
� Sustainment
� Single to Double Loop Learning
Read Blog
Join in the conversation -
He will post your question, along with the answer. |
|
Apollo 11
| |
Here at the Academy, we are always taking about Apollo 13, as it's
the mission that the Apollo 13 - An ITSM Case Experience (Simulation), is based.
But we found this interesting article about the Apollo 11 team, and thought we would share... Apparently, the Apollo 11's Astronauts received an $8 Per Diem for the Mission to the Moon...with deductions for the "accommodation" provided by the spaceship.
The astronauts of Apollo 11: Intrepid explorers. Inspirational heroes. Government employees. Read More
|
|
Join us at Fusion 2012
| 
For the 8th consecutive year ITSM Academy will be sponsoring FUSION 12. This important industry event, co-hosted by itSMF USA and HDI, and is taking place in Dallas, Texas, October 28-31, 2012.
Join us at the ITSM Academy Booth - 626 to:
- Say hello to the #ITSMCrew
- Play some of our new in-class games - who will be the Mayor of ITIL� Island??
- Enter our drawings for free seats in our public classrooms
If you have already registered for the event and want to catch up with us while you are there, please contact us to schedule a meeting! If you haven't registered yet, you still have time! For all new registrations, by entering the promotional code F12ITSM while registering, you can save $200 off the regular conference price.
We look forward to seeing you there!
Your #ITSMCrew
Follow us on Twitter @ITSMAcademy or follow the whole #ITSMCrew
Note: the promotion is only valid for new registrations; any customer that has already registered will not be eligible.
|
|
Education Planner | |
Click Here |
| For our PMP Readers |  With less than 4 months left until the end of the year (yikes!) we thought it would be a great time to remind our PMP readers that all ITSM Academy accreditation courses offer PDU's
|
| National Customer Service Week | |
This year NCSW is October 1-5, 2012
Always the first week in October, National Customer Service Week (NCSW) is designed to raise awareness of customer service and the vital role it plays within an organization. It is also an opportunity to say thank you to those who work in customer service for a job well done. Organizations take part in NCSW by hosting events in their workplace. These events can be large or small, serious or fun, they can be held all through the week or just on one day.... It's up to each organization to decide how to celebrate.
Many organizations use this week as an opportunity to provide training and refocus the efforts of their Service Desk staff. Two of our workshops are perennial favorites for NCSW:
Contact us
to learn more about our workshops,
and how ITSM Academy can
educate and inspire your team.
|
|
