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We're Listening
DevOps Foundation
Jayne Explains
ITSM Professor's Blog
Service Desk Offerings
ITSM Academy Bookstore
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Complimentary "Webucation"

Tell the Story With Business Value Dashboards

Jeffrey M. Brooks, Research Vice President, Gartner, Inc.

 

Demonstrating business value remains a challenge for most I&O leaders. Business value dashboard (BVD) success requires an alternative approach to common performance and productivity metrics reporting. BVDs hold promise for I&O teams to clearly demonstrate their positive impact on business priorities.
Discussion Topics

 

  • Why you are measuring the wrong things to get the desired outcome

  • Why we must reframe our story to help business understand our contribution

  • How BVDs offer a smarter approach to measuring success

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on Thursday, August 21, 2014 11 AM ET
"Get Social" With Us!

View our videos on YouTube, follow us on Twitter, join our group on LinkedIn, and follow us on Tumblr!

Complimentary Virtual Training
Want to look like a rock star?  

Contact us to schedule a complimentary, virtual "lunch-and-learn" for your organization.  There is no sales push, just free education for you and your team!  
 
Pick from the list of 
available sessions and contact us to get your complimentary training set up... no charge! 
We're Listening

Those of you who have had the opportunity to sit a public class with us recently have had access to our new Learner Portal.  As part of the portal design, our post class surveys are now built into your "My Learning". 

 

As an organization very focused on Continual Service Improvement, the surveys are now more important than ever.  If you have recently taken a class on the portal, and didn't complete your survey, will you please log-in and complete?  If you are registered for an upcoming public class, please don't forget to complete the survey. 

 

We are using the feedback provided to enhance your experience with the portal.  If you have any questions or suggestions for how we can make completing the survey easier, please feel free to contact us Thanks!

ITSM Academy's First DevOps Foundation Course
Please join us as we roll out our new course DevOps Foundation on September 29 in our virtual classroom.  This course is four days and provides an introduction to DevOps and its goals. This course also provides attendees the ability to formulate a high-level strategy and action plan for adopting DevOps in their organization.

 

The experiential aspects of this class can be adapted to meet individual client requirements. This is a practitioner course and is designed to enable organizations to immediately begin applying DevOps principles to their organization. Attendees will be provided a required pre-read in advance of class. This pre-read will ensure attendees arrive with a basic understanding of DevOps purpose, goals and basic vocabulary.

 

Learn More 

Jayne Explains
Jayne Groll
Scrum is the most prominent of the Agile frameworks.  In many instances its concepts and vocabulary have become synonymous with Agile.  Why?  Because the Scrum framework brings to life all of the values and principles promoted by the Agile Manifesto.
 
What is Scrum? 

Read More 

ITSM Professor's Blog
ITSM Professor
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.


 

Recent posts include:

  The Certified Process Design Engineer (CPDE) 

  Why become an ITIL Expert?

  Cloud Services and Warranty Processes

  Velocity


 

Read Blog 

Join in the conversation Email your questions to Professor Wise at  itsmprofessor@itsmacademy.comHe will post your question, along with the answer.
Offerings Survey
Survey It's that time of the year, where we here at ITSM Academy are looking to expand our current course offerings with new and innovative training that will help our learners expand their IT Service Management knowledge.  We would greatly appreciate it if you could take just a minute to complete our quick three-question survey regarding Prince2.

Thank you!
ITSM Academy Bookstore
summer reading We are having a summer sale on some of our top products!  Titles include The Introduction to the ITIL Service Lifecycle, the official introduction to ITIL, as well as The ITIL Key Element Guide Suite, handy and portable set of reference guides to the core ITIL Lifecycle Publication Suite books, providing a handy quick reference no-nonsense guide to the key information.  Visit the bookstore for more information. 
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