ITSM Advisor 
In This Issue
MVFREE
Lunch-N-Learn
ITSM Professor's Blog
AGILE: Explained
Introductions
ITSM Academy Alumni
Reserve Your Seat





Multiple classes, 1 low price

Four Hour Workshop

Four Hour Workshop

Four Hour Workshop


 Class Schedule
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Complimentary "Webucation"
Own Yor Career: 3 Ways to Advance
Shavon Lindley, Women Evolution

Do you look forward to going to work? How much time are you spending on projects that really fuel you? Are you confident you will get recognition for all your hard work? Have you found the right mentor to help guide you along the way? Join Shavon for an interactive discussion of specific strategies on how to get ahead in your career, all while staying true to yourself. 

Discover: 
* Your core values and how to spend more time on projects that will make you happy 
* How to successfully navigate your performance review to achieve your desired outcome 
* What you can do to create the necessary support system to succeed at work 
Register for our Webinar 
on Thursday, June 16, 2016 11 AM ET
MVP? More like MVFREE
We have added a new 4-hour Workshop to compliment our Agile line of training, Minimum Viable ITSM (MVITSM).   

Achieve Minimum Viable ITSM by applying the characteristics of Agile processes.
  • How much is 'Just Enough' process?
  • When to reengineer and when to 'simply' improve processes
  • What to design in and what to design out of processes
  • How to create and use a process improvement matrix
  • How to improve the scalability of key ITSM processes
We would like to offer seats in our June 3rd class for FREE to the first FIVE readers who use our coupon code MVFREE at checkout.      Sign up here!
"Get Social" With Us!

View our videos on YouTube, follow us on Twitter, and / or join our group on LinkedIn.

Free Sample - Complimentary Virtual Training
Complimentary Virtual Training - Hour Long "Lunch & Learns"
Sample our education style and experience first hand the value of ITSM training. Let us provide you and a team of 4+ with a complimentary virtual session...just like in our webinars, there is no selling, just pure knowledge-share.  View list here
ITSM Professor's Blog
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.
 

Recent posts include:

�  Metrics and Business Value 

�  Shift Happens: How?

�  Cloud is Here... Is CMDB Dead?

�  How Does ITIL Help in the Management of the SDLC?


 

Read Blog 

Join in the conversation - Email your questions to Professor Wise at  itsmprofessor@itsmacademy.com. He will post your question, along with the answer.
AGILE: Explained
 
Certified Agile Process Owner (CAPO)�
  • Operational equivalent of a Certified Scrum Product Owner (CSPO)
  • Responsible for maximizing the value of a process and the work of the process improvement team 

Certified Agile Service Manager (CASM)�
  • Operational equivalent of a Certified ScrumMaster (CSM)
  • Responsible for ensuring Agile Service Management theory, practices and rules are understood
CAPO and CASM are both role-based qualifications and so the right course for you depends on your current or desired role and your learning objectives. Both are grounded in Agile Service Management� which involves adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes and process design and improvement activities. Agile Service Management practices enable organizations to iteratively and incrementally design and improve ITSM processes and to ensure those processes deliver 'just enough' control to meet business needs. 
Introducing Wendy Fox
Please help us in welcoming Wendy Fox, our Technology Specialist here at the Academy. Wendy is responsible for working behind the scenes for our clients to ensure that our technology operations are running smoothly, while looking for new and innovative ways to engage our learners.

Wendy has had a long career in technology and we are delighted to add her to our team. 

You can find her on LinkedIn.
ITSM Academy Alumni
Alumni logo 142px We are always very interested in keeping up with our alumni, and especially getting their feedback after they've joined us.   One of the features on our website is the ability to leave a product review!  

If you go into any offering on our website and click on the "reviews" tab, you can tell us what you think.  We are always interested in what you have to say.

As always, you can feel free to join us at your alumni group on LinkedIn as well!