ITSM Advisor 
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Win a FREE Seat!!!
December Special
New on Campus
ITIL Credit Profiler
ITIL Exam Statistics
Trainer Tip of the Month
ITSM Academy Alumni
ITSM Book of the Month
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ITIL Foundation 

ITIL Capability - V3  (RCV/OSA)

ITIL Service Manager

 
 
 

 Class Schedule

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Webinars, Whitepapers & Events
January Webinar - 5 Ways Service Management Could Have Helped Avert the Financial Crisis
 
Join us on January 15th (11am Eastern), as Michael Cardinal, ITSM Academy Instructor, takes on this very timely topic. The presentation will explore:
  • "The Blame Game"-accountability/RACI
  • Processes-checks and balances
  • Governance, Risk and Compliance-enforcement
  • Service Centric rather than profit centric
  • CSI-learning lessons from the past

Whitepaper - Five Proven Strategies for Reducing Costs Using IT Service Management. By Jayne Groll (PDF file)

Win a FREE Seat
Survey
Complete our short 5 question survey for a chance to win a FREE Seat in our Public Classroom. 
 
The Winner will be announced in the January edition of the ITSM Advisor.
December Special
CPDE
Register for a Certified Process Design Engineer (CPDE) Public Seat and receive a FREE copy of the Frameworks for IT Management Book
 
Offer valid for registrations made prior to January 12, 2009, for any CPDE course.
New on Campus - Advanced ITIL V3
ITSM Academy offering Advanced ITIL Version 3 (V3) Training 4th of July
 
ITSM Academy, the 1st US company accredited to teach ITIL V3, is adding more V3 courses each month. 
 
See our current schedule
ITIL Credit Profiler
Credit ProfilerHow close are you to being an ITIL Expert?
 
Have you taken ITIL V2 and/or V3 exams and want to find out how many credits you have accumulated towards ITIL Expert level?

Simply enter your existing courses into APMG's interactive Credit Profiler, to discover your best route to ITIL Expert!
ITIL Exam Statistics
Worldwide, the total number of ITIL V3 exams taken between January 2008 and August 2008 is:
 
Exam Stats
 Source: APMG

Trainer Tip of the Month

Trainer TipOne of the most important tools in the toolbox for implementing Service Management is "The Question". Effective questioning can help make both new and existing implementations more successful.  
 
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ITSM Academy Alumni
 Alumni logo 142px
"I wanted to let you know what a great job Joy did on the instruction of the Foundation course.  The instruction was informative and not only provided a strong baseline to pass the exam, but included "real world" scenarios that allow you to leverage the content back to our corporate roles.  I also purchased ITIL books from your site and look forward to taking more courses from your firm in the future.   I will be recommending your firm to our company and clients.  Thanks again." 
  ~  Bryan J., PMP, Director Federal Government Consulting Firm
ITSM Bookstore - Book of the Month
ISO/IEC 20000: An Introduction - Order Yours Today!
 
ISO Intro BookThe goal of this Official itSMF title is to provide an easy to read document explaining the nature, content and aim of ISO/IEC 20000. This is THE global, authoritative guide to the international Service Management Standard. 
 
ITSM Bookstore
, a division of ITSM Academy, is your source for the latest Bookstore logo 142pxIT Service Management (ITSM) publications.
 
ITSM Bookstore offers a wide range of ITIL® and ITSM books, including the latest Version 3 Titles.  
 
Season's Greetings
For two days, the fighting stopped, the guns fell silent, and men who had been enemies days before, came together in the spirit of brotherhood, peace and goodwill.  
 
Read the Inspiring Account of
The Christmas Truce of 1914 
 
Although the Christmas Truce may seem like a distant myth to those now at arms, it remains a symbol of hope in common humanity. 

 
Best Wishes for a Happy and Healthy 2009
ITSM Academy | ITSM Bookstore