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| Webinars, Whitepapers & Events |
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| Coming to Campus - CPDE |
| Certified Process Design Engineer (CPDE)SM
This new, five (5) day certification course converts the theory of Process Design into practical application, by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate service management processes.
Whichever framework your organization is using, this course will help you maximize results.
Earn your CPDE on the final day of class!
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| Project Management Institute (PMI�) PDU's |
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In 2007, ITSM Academy became a proud Global Registered Education Provider with the Project Management Institute (PMI�). This credential designates PMI's recognition of ITSM Academy as a high quality provider of project management and related learning solutions.
ITSM Academy offers Professional Development Units (PDUs) to candidates who successfully complete specified ITSM Academy courses.
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| In the Bookstore |
Frameworks for IT Management
 Confused by the ever growing IT framework options; ITIL�, ISO/IEC 20000, PMI, CobiT, Six Sigma, TQM, eTOM, Balanced Scorecard, etc. etc., etc.?
This book is an independent, vendor neutral guide. The consistent approach in each chapter allows easy comparison: a description of each framework, the origin/history, where it is used, core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.
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| ITSM Academy Alumni |
"I thoroughly enjoyed meeting everyone in Dallas. It was one of the best training classes that I ever had. Not only was the training exceptionally done (Kudos to ITSM Academy - who are Great hosts and instructors), for those of you attending the class, you all were a great group to work and study with."
~ Dan O. Independent Consultant
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| ITIL� in the Teenage World |
The staff member who wrote the following email remains anonymous to protect her son. That said, we'll bet many of you will know which of us uses her ITIL knowledge to enhance her already awesome Mom skills.
 "Some of you may have heard that my 13 year old son has gone on his first date. Realizing this costs money, along with his increasing desire to look "good", he wants more funds! He has asked to earn some additional dollars around the house. I suggested that he put together a Service Catalog and then we could talk about rates, expected results and timeframes (SLAs)."
We wish him the best of luck - his first date AND his first SLA all in the same week, now that's pressure! | |
