|
Reserve Your Seat
| |
ITIL Foundation
ITIL Capability
From ITIL-to-ISO in 1 day
Class Schedule
View | Print |
|
|
| Complimentary "Webucation" | |
Process Integration, Metrics and Setting Expectations
Donna Knapp, ITSM Academy
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and reports that illustrate the benefits of an integrated approach. The importance of setting expectations about the impact of process improvements on performance metrics, employee morale and customer satisfaction is also discussed.
on Thursday, April 17, 2014 11 AM ET
|
| Our YouTube Channel | |
Visit our YouTube channel, where you can find:
- Past Webinars
 - Conference Presentations
- Great "FYI" Videos
View our Channel
|
| Join Us On Twitter | 
Join us on Twitter - don't miss our insights, announcements and special promotions!
|
|
Complimentary Virtual Training
| Want to look like a rock star?
Contact us to schedule a complimentary, virtual "lunch-and-learn" for your organization. There is no sales push, just free education for you and your team!
Pick from the list of available sessions and contact us to get your complimentary training set up... no charge!
|
|
|
Join us on Tumblr!
|  ITSM Academy is getting (even more) social! We have created a tumblr account where we can share even more with you. We have some blog posts, webinar information and more. Also, you can find some IT Service Management/Agile memes. Follow us to see all the happenings at ITSM Academy. |
|
ITSM Academy's First Certified ScrumMaster� (CSM) Course
|  ITSM Academy has partnered with Winnow Management to deliver Certified ScrumMaster Training, and delivered it's first class on March 17 in Fort Lauderdale.
One learner had this to say about the course: "I appreciated the instructor's depth of knowledge and background on the subject. I also was able to benefit from the way the exercises were woven into the learning tracks. It brought life to the material that was covered."
If you're interested, you can learn more or register for our next class on August 4! We hope to see you there. |
|
Welcome!
|  The Team here at ITSM Academy is excited to introduce a new member of our team to you.
Manny Varela is a 30 year veteran of the computer industry, having worked as a technician, network engineer, software developer and consultant, project manager, sales executive, and VP of Information Technology. His specialties include manufacturing software, process flow analysis and data conversion; and has developed more than a dozen ERP software applications. Manny has joined ITSM Academy as Practice Manager, and worked previously with a leading national IT firm. He spends his spare time raising his daughter, riding his Harley, boating, and rocking the stage with his band. He is looking forward to helping you achieve all your IT Service Management goals. |
|
New On Campus
| |
We have been working (tirelessly!) on our newest Line of Training - Agile Service Management�, and are continuing to add new courses to our portfolio. We are thrilled to announce the following courses:
- DevOps Overview - 4 hour virtual class, introducing concepts of DevOps. July 10, virtual classroom.
- DevOps Fundamentals - 2 day certification course, this course provides attendees the ability to formulate a high-level strategy and action plan for adopting DevOps in their organization. August 25-28 and December 2-5, virtual classroom.
- Certified ScrumMaster - 2 day certification course, which we are delivering in partnership with a leading Rep of the Scrum Alliance. August 4-5 in Fort Lauderdale, Florida.
- Agile Service Management: Applying Scrum to Process Design - 5 hour virtual class. Coming soon.
For more information on these and other courses, please visit our website.
|
|
| 
|
|
ITSM Professor's Blog
| 
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.
Recent posts include:
� Difference between Change and Release Management
� Which Service Management Framework is the Best?
� Trends Influencing the Service Desk
� New Moon on the Rise
Read Blog
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer. |
|
How well do you know your Problem Management?
| |
Sample GAME ON! An Interactive Learning Experience
Click to Play!
GAME ON! An Interactive Learning Experience Press Release
IT Infrastructure Library� is a registered trade mark of AXELOS Limited.
ITIL� is a registered trade mark of the AXELOS Limited
|
|
