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ITIL Foundation
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Webinar: Effective Questioning for ITSM | |
Join us on January 12th at 11am ET for next month's "webucation"...
Effective Questioning for ITSM
Participants will be able to use these techniques immediately. They can be applied to any number of processes, at the strategic, tactical, and operational level, for both business and IT.
These techniques are pulled from a number of industries and professions that have been using effective questioning techniques for decades; including education (pedagogy), contracts, library science and academic research.
Click Here to Register |
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Don't Lose Those Well Deserved 2011 Training Dollars - Carry them into 2012 | |
Purchase a Public Classroom Sand Dollar Pass before December 30. In 2012, select your courses and locations at your convenience. Your Pass can be applied to any of the training programs highlighted below.
This means the next several blocks are specific offerings for classes, but keep scrolling, all the normal blogs, tips, etc. are still here for your learning pleasure! |
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ITIL 2011 Knowledge Update Workshop | |
The 2011 edition of the ITIL Core Library was published on July 29, 2011. The update was a direct result of feedback from users across the globe, and part of an ITIL continual improvement program. The goal was to make the publications easier to read and understand, relate more clearly to one another and to correct any anomalies.
As a special event, ITSM Academy has created a four-hour Knowledge Transfer workshop. This virtual class brings your ITIL Foundation knowledge current with details of the new, re-structured and updated information from the 2011 edition of the ITIL library. The materials in this session are extracted from our ITIL 2011 Foundation course.
Learn More | Register Here
Important Note: January 31st, 2012 is the last date for candidates who need to re-sit an "ITIL 2007" examination. Please Contact Us if you need to reschedule an exam. |
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Lifecycle Boot Camps (2 Classes + 1 Week = $600 Savings) | |
ITIL Lifecycle Boot Camps 
Two certs in one week (and if you are a PMP, double the PDUs!)
2 Classes + 1 Week = $600 Savings
Learn More | Register Today |
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Start ITIL training in January and be an ITIL Expert by June! | |
Attend your intermediate Lifecycle classes in the virtual classroom, and then take the Managing Across the Lifecycle (MALC) course in our Dallas Training Center in June.
Learn More | Register Today
Virtual Lifecycle courses run 5 days for 5 hours, from 12pm - 5pm Eastern,
with a web-based exam scheduled at you convenience. |
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ITIL Expert Pass | |
 Once you have earned your ITIL Foundation Certificate, you can purchase ITSM Academy's ITIL Expert Pass to use in 2012. This pass gives you access to all ITSM Academy ITIL courses required to achieve your ITIL Expert. With your pass, you can take up to 16.5 intermediate ITIL credits + our MALC course for the flat fee of only $8,900 USD.
Or choose our ITIL Expert PassPLUS, which also includes the unique five (5) day Certified Process Design Engineer (CPDE) course for just an additional $1,000. |
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ISO/IEC Foundation Bridge | |
ITIL-to-ISO in 8 hours
ITIL Certified Professionals, earn your ISO/IEC 20000 Foundation certification in just 8 hours! Course is delivered in our Virtual Classroom (4 hours per day, over 2 days).
ISO/IEC 20000 Foundation Bridge is an 8 hour, instructor led course designed for IT professionals certified in ITIL looking to learn, and become certified in, ISO/IEC 20000.
As a special gift (Happy Holidays!) ITSM Academy is offering two options:
BOGO - BuyOneGetOne - register yourself, and receive a free seat for a peer.
- OR -
Receive a free ISO/IEC 20000: An Introduction book, an $80 value.
Upon registration, you can let us know which of these special offers can be our holiday gift to you! |
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Wow, those were a lot of options for your 2012 Sand Dollar Pass! | |
If it's easier for you, please give us a call and we will be happy to assist in determining the best training path for you!
888.876.ITSM (4876) or contact us. |
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itSMF Fusion (Wo)Man on the Street | |
The folks at itSMF USA put together video clips from the Fusion 11 Conference & Expo in September.
If you missed them you can View Here.
Next year's event, Fusion 12, will be held September 30 - October 3, 2012 in Dallas.
See you there! |
| ITSM Professor's Blog |  ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
Recent posts include: � Should Service Requests be Included in First Call Resolution Metrics? � Financial Management and SACM KP � Why are IT Services So Hard to Define? (Part 1) � What are IT Services So Hard to Define? (Part 2) � ITSM Leadership Lessons � Dr. Deming's Cycle Read Blog
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer. |
| Jayne Explains: 2011 in Review | |
Can you believe that we are nearing the end of 2011? I certainly can't - it is unfathomable that 12 months have passed since my last year-end review. But here we are again looking back on the year past and facing forward to 2012.
For service management, 2011 was a milestone year with the release of the updated ITIL publications. No longer being referred to by version number, ITIL 2011 demonstrated the value of continual service improvement by normalizing the structure of all the processes and clarifying key areas such as Service Strategy.
Part 1 of ISO/IEC 20000 was also updated in 2011.
Other significant observations in 2011....
Read Blog |
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