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ITIL Lifecycle - V3
(ST|SO|CSI) - More soon!
ITIL Service Manager Bridge
Virtual
Certified Process Design Engineer (CPDE)
Virtual
More DC classes!
Class Schedule
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| Webinars, Whitepapers & Events |
July Webinar: Knowledge is Power: Turning Data into Wisdom within a Service Knowledge Management System (SKMS)
Join us on July 23, 2009, 11am EDT. In this monthly "webucation", we will provide a practical approach for starting an SKMS. You will hear examples from small, medium and large organizations to demonstrate how an Service Knowledge Management System (SKMS) can be maintained and expanded over time.
ITSM Academy BLOG - Jayne Explains
Join ITSM Academy's President, Jayne Groll, at her virtual water cooler. Here Jayne explains the the latest developments in IT Service Management, ITSM Education and here at the Academy.
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| New Public Seat Discounts |
 Early Bird Pricing
Book Early and $ave
The Early Bird Catches the Discount.
Visit our new Early Bird Discount Page, to see what courses have special pricing available. Early Bird's are available for select courses/dates. Please book early to secure your discount.
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| New on Campus - ITIL V3 Lifecycle Course Service Transition |
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 ITIL V3 Lifecycle Course - Service Transition
August 12 in Ft. Lauderdale, FL
Based on the Service Transition publication of the ITIL V3 library, the course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle.
Embedded into this three (3) day class is our unique virtualization, Living the Lifecycle�.
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| New on Campus - Virtual Classrooms |
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Take your Foundation Course
(ITIL, MOF & ISO/IEC 20000) in our interactive
Live, Instructor-Led Virtual Classroom
ITIL, MOF and ISO/IEC 20000 Foundation Courses
Each are Delivered over 5 days - 4 hours per day  - Attend class from anywhere via the Internet
- No travel costs
- Live interaction - instructors & classmates
- Balance training with daily work demands
- Flexible exam scheduling
- Immediate results with on-line exams
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Confused about the differences between eLearning and the Virtual Classroom?
Read all about it... |
| Trainer Tip - Service Requests and Change Management |
 The question came up, "What are the
By definition, a Standard Change is a pre-approved, low risk change (such as a new hire) that can be fulfilled almost immediately. Standard Changes must be recorded, possibly as a Service Request. They do not require operational oversight by the CAB.
Read the rest of this Blog |
| ITSM Bookstore - Summer Reading |
John Grisham and Mary Higgins Clark books they are not, but....
ITSM Bookstore offers a wide range of ITIL� and IT Service Management books, including the latest ITIL� Version 3 Titles.
We pride ourselves on having books in stock, ready to ship within a day!
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
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| ITSM Academy Alumni talk about the Virtual Classroom |
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 "This was my second experience with virtual class. The previous one was with another company, and let me tell you that it was a complete disaster...
With ITSM Academy, it was so easy and great. On the first day, I was worried about the VoIP quality, so I went to the office to be sure to have good bandwidth and Internet access. The following days I took the class from home, and was completely satisfied in terms of voice quality and also the power point presentation...no technical problems at all.
The instructors were completely accurate and assertive on class management (times, knowledge about the topic, interaction with students, etc).
I also have to mention how easy it was to take the exam. The people from LCS sent all the information in advance, with enough time for me to have everything ready before the exam. Even though I had a connection problem during the exam, I reconnected and all my answers were there so I did not have to start the exam all over again.
Overall, it was a very pleasant experience for me, and I will definitively recommend this type of course to anybody, but more precisely, I will recommend to my CIO ITIL V3 Foundation training for all of our IT department, as part of the basic knowledge everybody in our department must have."
Melvin G., Service Management Leader for an International Food Manufacturer
Please join our Group and connect with other Alumni
Weekly announcements with class specials, new course launches, etc! |
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FREEDOM IS NOT FREE Happy (belated) 4th of July
I watched the flag pass by one day.
It fluttered in the breeze
A young Marine saluted it, and then
He stood at ease.
I looked at him in uniform
So young, so tall, so proud
With hair cut square and eyes alert
He'd stand out in any crowd.
I thought, how many men like him
Had fallen through the years?
How many died on foreign soil?
How many mothers' tears?
How many Pilots' planes shot down?
How many foxholes were soldiers' graves?
No, Freedom is not free.
I heard the sound of taps one night,
When everything was still.
I listened to the bugler play
And felt a sudden chill.
I wondered just how many times
That taps had meant "Amen"
When a flag had draped a coffin
of a brother or a friend.
I thought of all the children,
Of the mothers and the wives,
Of fathers, sons and husbands
With interrupted lives.
I thought about a graveyard
at the bottom of the sea
Of unmarked graves in Arlington.
No, Freedom isn't free!!
Copyright 1981 by Kelly Strong
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