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ITIL Foundation
ITIL Capability - V3 (RCV/OSA)
ITIL Service Manager
Class Schedule
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| New on Campus - MOF 4.0 |
| ITSM Academy offering Microsoft Operation Framework (MOF) 4.0 Foundation Training
MOF 4.0 Foundation is a three (3) day,  instructor led course which provides an understanding of the newly updated MOF; Service Lifecycle Phases, Key Concepts, Processes and Management Reviews
Learn More |
| Webinars, Whitepapers & Events |
October Webinar - Results Matter: ITIL� V3 vs. Metro Government of Nashville - Complimentary.
Lori Smily, Metro Gov., will discuss internally "selling" ITIL� V3, developing a cost effective, bottom-up, in-house training program and providing quality data for reporting results and making IT-related decisions.
Customer Service Week is October 6 - 10. Celebrate with an on-site Workshop Customer Service Excellence for the Service Desk Professional
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ITIL Foundation Training - NJ added to the Calendar |
 ITSM Academy ITIL V3 Foundation Courses now being offered in Jersey City, NJ. Classes start October 21 and December 2.
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| 2008 itSMF USA Fusion Conference |
 Earlier this month, we participated in the 2008 itSMF USA Conference in San Fransico, CA. As Gold Sponsors of itSMF USA and founding members of several Local Interest Groups (LIGs), we were once again pleased with the quality of the show, and the post conference training.
During the conference, more than 100 speakers presented a myriad of sessions on key insights in ITSM best practices, innovative new strategies, and real-world results. Along with the expert insight on ITIL� V3, the ten conference tracks included topics such as the expansion of service management well beyond the traditional boundaries of IT and managing the change required for transitioning to ITSM practice.
Thanks to everyone who stopped by to see us in our booth. The 9th Annual itSMF USA Conference & Expo will be held Sept. 20-23, 2009, in our "2nd Hometown", Dallas, TX. We look forward to seeing you there! |
| Certified Process Design Engineer - CPDE Raffle Winner |
 The splash of the recent itSMF Fusion event was the introduction of a newest ITSM Certification course, the Certified Process Design Engineer. The five (5) day CPDE certification course teaches how to (re)engineer quality, lasting processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. Learn More
At the Fusion event, the ITSM Academy Raffle Prize was a seat in a Public, Open Enrollment CPDE Course.....The Winner of the seat is Harry S., based in Louisville, KY. Congrats Harry. We look foward to having you in class! |
| ITIL Expert Pin - Sneak Peek |
During the itSMF Fusion Conference, Richard Pharro, Managing Directorof the APM Group, stopped by our booth to show us the newly minted ITIL Expert Pins. Richard was kind enough to give us a "loaner" pin, for the course of the conference. Pictured here, Richard is pinning one of the world's first ITIL Experts, ITSM Academy's Jayne Groll.
All you ITIL Experts, it looks like you will have a nice Holiday gift to look foward to! |
| ITSM Academy Alumni |
"The Certified Process Design Engineer (CPDE) class provides an opportunity to understand the basics of process improvement from an IT service management perspective, without bias towards a particular framework or proprietary methodology. Unlike many business process oriented approaches, CPDE provides an IT process lane that is tailored to the needs of the IT community. It compliments BPM initiatives and can help IT process design and improvement teams get on the Right Road to ITSM excellence." ~ John W, Principal, IT Service Delivery Organization
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| ITSM Bookstore |
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
ITSM Bookstore offers a wide range of ITIL� and ITSM books, including the latest Version 3 Titles.
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Happy September! ITSM Academy | ITSM Bookstore
 "The breezes taste
Of apple peel.
The air is full
Of smells to feel-
Ripe fruit, old footballs,
Burning brush,
New books, erasers,
Chalk, and such.The bee, his hive,
Well-honeyed hum,
And Mother cuts
Chrysanthemums.
Like plates washed clean
With suds, the days
Are polished with
A morning haze."
- John Updike, September
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