ITSM Academy News and Events

Subrata Guha, IT Services Program Manager for UL DQS, leads us through the steps to a successful ISO/IEC 20000 implementation. One of UL DQS's clients will also join us and share their experiences and lessons learned during the webinar.

Click Here to Register for Webinar

on Thursday, July 18, 11am ET

Our YouTube Channel

We are now on YouTube! On our channel, you can find such things as:

Past Webinars
Tradeshow Presentations
Great "FYI" videos

View our Channel

Join us on Twitter

Follow @ITSMAcademy

and the whole

#ITSMCrew on Twitter.

We often make announcements and offer promotions only available to our Twitter Community.

"Very impressed" -- and you will be too!

"Very impressed with ITSM Academy...wish I'd done all my ITSM training with them!"

When we read this statement on a recent course evaluation, we couldn't help but

beam with pride. But we were not surprised, thankfully we hear similar testimonials frequently.

We are asked what makes us different and the answer is that there are a lot of ingredients in our "secret sauce", starting first and foremost with our team. All of our content is developed in-house, by and for, practitioners. All instructors are seasoned IT professionals who can make that connection between real-life scenarios and the ITIL text. Our Practice Managers and Support Staff are all certified in multiple disciplines and have the very clear goal of Exceptional Learner Experience in mind.

Click Here to check out our public class schedule or email info@itsmacademy.com to learn about onsite classes. Let us make you "Very Impressed" as well.

ITSM Professor's Blog

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.

Recent posts include:

� The Best of CSI: Part 1

� The Best of CSI: Part 2

� The Best of CSI: Part 3

� The Best of CSI: Part 4

Read Blog

Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer.

ITSM Academy Alumni

Our Alumni frequently request more class offerings from us, and we do our best to prioritize based on "popular demand". As we are working on the planning for 2nd half of 2013, we wanted to get your valuable input, so we have 1 simple question for you:

What other type of training would you like for us to offer?

All respondents will be entered into a raffle for an ITSM Academy "goodie bag".

Our New ITIL Experts!

ITIL Last month, we held a Managing Across the Lifecycle (MALC) course here in Fort Lauderdale, and out of that class, there were five new ITIL Experts! We would like to take this opportunity to congratulate them.

Being an ITIL Expert is an incalculable value to IT Service professionals -- one of our new ITIL Experts even had this to say about the course -- "Honestly, the best course of all!" To see more, "ITIL Experts in Action" Click Here.

We have three (3) more MALC courses scheduled (so far!) for this year, so there are multiple opportunities to achieve your ITIL Expert certification.

NEW ON CAMPUS - Organizational Change Management

This practical one (1) day workshop explores the management of organizational change from a service management perspective. Attendees gain valuable knowledge about human dynamics and best practices for leading successful change. Attendees will also have an opportunity to build tangible assets to support their service management programs...

Click Here for more information

Happy (belated) 4th of July

Sample GAME ON! An Interactive Learning Experience

Click to Play!

GAME ON! An Interactive Learning Experience Press Release

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ITIL� is a registered trade mark of the Cabinet Office.