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| Webinar: Practical Advice on ITIL Implementation; a Case Study | |
Join us on June 24th at 11am ET for our next webinar.
Organizational culture drives the Change Management implementation at BayCare Health System, presented by Vicky Luttrell, Manager of IS Process. Vicky will discuss how they secured buy-in, defined formal roles, responsibilities, policy and established a steering committee through each phase of implementing change management.
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| ITSM Academy at itSMF Fusion | |
 ITSM Academy to Deliver Multiple Educational Sessions at Fusion 2010 in Louisville, KY
Donna Knapp will be delivering a pre-conference workshop FROM HELP DESK TO SERVICE DESK: USING ITIL� BEST PRACTICES.
Michael Cardinal will be leading a free pre-conference workshop, PUTTING THE PRO IN PROCESS DESIGN.
Jayne Groll, ITSM Academy's co-founder and President, will present on ROCK N' ROLES, RESPONSIBILITIES AND RESOURCES.
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| IT Service Management Professional (ITSMP)SM Program | |
ITSMP |
The ITSMP program offers diplomas in three (3) occupational disciplines based on IT Service Management (ITSM) best practices, frameworks and standards.
Licensed by the Commission for Independent Education, Florida
Department of Education
We welcome into our groundbreaking Diploma Program the following candidates:
2 - Change Managers
4 - Support Managers
2 - Service Level Managers
Click Here to Learn More |
| Please join us in Welcoming . . . | |
. . . Leslie Kapocius to our team as a Practice Manager. Leslie comes to us with 20+ years in the service industry, with the past 10 in the IT arena focusing on education. Prior to joining the Academy, Leslie was the Learning Director for Benchmark Learning (formerly New Horizons of Minnesota).
As Learning Director, she was responsible for partnering with customers to measure the business impact of learning and to strategize how education can help with employee retention and alignment to the business.
 Leslie holds numerous ITSM Certifications, and is on her way to earning her ITIL Expert designation. In February 2009, The Examination Institute for Information Science (EXIN) honored Leslie with a Service Management Excellence Award. |
| The ITSM Professor's Blog | |
 ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
Recent posts include:
� Simplifying Service Management
 Feel free to join in the conversation.
He will post your question, along with the answer.
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| ISO/IEC 20000: An Introduction |
nside |
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
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| Jayne Explains - The V2 Practitioner Path to ITIL Expert |  Did you know that there are currently THREE routes to becoming an ITIL Expert?
For those starting ITIL with V3 earning 17 credits in the ITIL V3 Qualification Scheme gains entry into the capstone course, Managing Across the Lifecycle (MALC). Passing the MALC exam grants the ITIL Expert credential. The ITIL V3 Credit Profiler helps candidates build a training plan based on existing and potential certifications. The remaining two options are for those who possess advanced V2 certifications. |
| ITSM Academy Alumni | |
"The Service Manager Bridge course was awesome! The instructor was excellent! Awesome class AND an exam pass, I couldn't ask for anything more...except maybe another round of those fresh, crunchy Oreo cookies you guys provided...or maybe another lip-smacking Reuben which I talked about for days! Classmates, thanks for making it a most enjoyable week." ~ Dolores T., Organization Providing Professional Information Technology and Logistics Support Services, to Federal and Commercial Markets
Read More Testimonials |
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