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Protect your investment in ITIL!  If you were trained in ITIL V1/V2 Foundation, and have not bridged to ITIL Version 3, time is running out.

Introducing ITIL Lifecycle (ST+SO) Boot Camps.  Attend two Lifecycle classes in one week with ITSM Academy's innovative Boot Camp on February 21-25 in our Dallas Training Center.  Service Transition will run February 21-23 until noon, followed by Service Operation from 1 pm on February 23 thru February 25.  Exams will be web-based and scheduled at your convenience after class. 

Interested in becoming an ITIL Expert?  Contact us to learn about our low price pass.

ITSM Academy is licensed by the Commission for Independent Education, Florida Department of Education.  We offer IT Service Management Professional (ITSMP)^� Occupational Diplomas.

On our Public Class Schedule, this symbol indicates courses which accrue ITSMP^�students educational clock hours toward their Change Manager, Support Manager and/or Service Level Manager Diplomas.  

The ITSMP program offers diplomas in three (3) occupational disciplines based on IT Service Management (ITSM) best practices, frameworks and standards.

The ITSM Process Design Guide is still flying off the shelves and is quickly becoming a top seller in our bookstore!

Referred to as, "the definitive source for ITSM process design," this book provides detailed guidance on assessing, designing, measuring and integrating ITSM processes.

This textbook is used in all ITSM Academy Certified Process Design Engineer (CPDE) courses and includes Sample Templates.

Order the ITSM Process Design Guide today - the special introductory price of $69.95 won't last long!

Controlling costs is just one of the benefits of IT service management, but it's an important benefit in these tough economic times. Even in these lean times, however, companies routinely overspend.

According to a recent InfoWorld article, top IT money wasters include:

1. Dusty software licenses.  A 2010 IDC survey of midsize and large businesses found that well over half of enterprise applications are underutilized, with anywhere from 25% to more than 75% of licenses paid for but unused.
2. The paper chase.  Despite the influx of digital technology, U.S. office workers still consume an average of 10,000 pages per person every year -- about $80 worth. Nearly half of that paper ends up as trash before the day is out.
3. Gold-plated service-level agreements.  Overserving particular areas is a big source of overspending in the operating budget, says Matthew H. Podowitz, independent IT consultant and author of The IT Value Challenge blog. Separating needed services from the 'fat' that can creep in over time requires careful analysis and considerable experience in benchmarking, IT demand management, service-level setting, and governance.
4. The email monster.  Email costs such as storage, maintenance, software licenses, server upkeep, and the constant battle against spam, malware, and data leaks continue to grow. Using an enterprise email management tool along with an email archive policy can cut storage costs by managing retention, enforcing limits on the size of file attachments, and redirecting users to third-party collaboration tools like SharePoint, where large files can be shared more efficiently.
5. Excess bandwidth.  Many companies are wasting their money on bandwidth they don't really need instead of doing a better job managing the bandwidth they already have.
6. IT projects gone wild.  IT organizations have reported project failure rates of 30% to 70%. One expert estimates that the time to complete projects that do not follow sound IT project management rules double the cost and time of IT projects. They also increase the risk of low business adoption or outright project abandonment.

PROBLEM MANAGEMENT  Virtual Interest Group (VIG)
Thursday December 9th 1PM EST
 

With Industry Panelists From:  

- BMO

- Blue Cross Blue Shield

- B Wyze Solutions

Meet like-minded people in the field of Problem Management, and learn how to move this discipline forward in your organization in this unique online gathering!

It's necessary to reach out to other people to hear what they are doing and what works in their organizations. The purpose of this get-together is to share ideas and share best practices, in order to increase the success of Problem Management in your organization.

This group is open to anyone who is responsible for Problem Management in their company. So whether you are a Problem Manager, a Director or even an Analyst with Problem in your portfolio, you are the right person to be part of this.

REGISTER HERE

EVENT DETAILS:

Date: Thursday December 9th

Time: 1PM - 2PM EST

Online Location: GoTo Webinar