ITSM Advisor 
In This Issue
Early Bird Discounts
New on Campus: MALC
Live, Virtual Training
TIP: Defining Catagories
ITIL's Classic
Reserve Your Seat
FL | TX | DC

ITIL Foundation

ITIL Foundation Bridge
Virtual 

ITIL Capability
(RCV|OSA|SOA|PPO) 

ITIL Lifecycle
(SS|ST|SD|SO|CSI)
 
ITIL Managing Across the Lifecycle (MALC)
 
ITIL Service Manager Bridge 
 
MOF Foundation  
Virtual 
 
Certified Process Design Engineer (CPDE) 
 
ISO/IEC 20000 Foundation   
Virtual

Class Schedule 
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Webinars, Whitepapers & Events
August Webinar: ITIL® Service Transition
Join us on August 27, 2009, 11am EDT.  In this monthly "webucation", Donna Knapp, ITSM Academy Curriculum Development Manager, discusses integrating ITIL Service Transition processes with your existing Change, Release and Configuration Management processes. Donna will explore the various roles and functions involved in Service Transition and key best practices.
      Click Here to register
 
itSMF FUSION 09 - Dallas, Sept. 20-23
Join us in Dallas, for the next itSMF conference. With sessions geared toward everyone from novices to advanced implementers, as well as extensive networking and training opportunities, itSMF USA Fusion 09 offers you a great return on your investment.
 
Want to go, but need help convincing your boss?  Click Here for tools to help prove the investment.
New Public Seat "Early Bird" Discounts
The Early Bird Catches the Discount - Book Early and $ave
 
Visit our Early Bird Discount Page to see current seat discounts.  Early Bird's are only available for select courses/dates and can expire at any time. 
 
New on Campus - ITIL Managing Across the LIfecycle (MALC)
MALCDecember 7 in Ft. Lauderdale, FL
 
Based on all five publications of the ITIL® Core Library, ITSM Academy's Managing Across the Lifecycle (MALC) focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program.   Successful candidates will receive the designation of ITIL Expert™.
 
Embedded into this five (5) day class is our unique virtualization, Living the Lifecycle®.

38 PMI PDUs | Contact us for group discounts |  Learn More or Register
New on Campus - Virtual Classrooms

Bring an ITSM Academy Instructor to you Desk (or Beach Chair) in our interactive Live, Instructor-Led Virtual Classroom

ITIL, MOF and ISO/IEC 20000 Foundation Courseslearning at the beach
Each are delivered over 5 days - 4 hours per day
 
ITIL Foundation Bridge
Delivered over 3 days - 4 hours per day 
 
- Attend class from anywhere via the Internet
- No travel costs
- Live interaction - instructors & classmates
- Balance training with daily work demands
- Flexible exam scheduling                                         
- Immediate results with on-line exams
  
Is the Virtual Classroom the same as eLearning? | Learn More | Register
 
Contact us for group discounts | Earn PMI PDUs
Trainer Tip - Defining Catagories

BlogAre you struggling with categorizing incidents, problems, service requests, changes, etc?
 
Coming up with the right categories for your organization is easier said than done. If you've had to do it multiple times, you're not alone. 
 
Miscategorized records cause inefficiencies, ineffective reporting and can even damage the relationships between lines of support.
 
While your categories will be unique to your organization, there are a few common steps you can take whether you are just getting started, or need to start over.    
 
Read the rest of this Blog
ITSM Bookstore - Summer Reading
A Tale of Two Cities or Romeo & Juliet it is not, but....
summer reading 
Foundations of IT Service Management based on ITIL has become the industry classic. Over the years this authoritative itSMF guide (and it's predecessors) have earned their place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
 
Readers will find this title succinctly covers the key aspects of the ITIL Lifecycle.
 
Order your (Page Turning) copy Today!
 
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.   We pride ourselves on having books in stock, ready to ship within a day!
   
ITSM Academy Alumni Comments
 
"We highly recommend ITSM Academy - FAR Superior to the competition."
  ~ Robert D., Program Manager, Information Technology Services
 
Read More Testimonials | Alumni Only Webpage
 
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Please join our Group and connect with other Alumni
Weekly announcements with class specials, new course launches, etc!

suffragettes

Women Win the Right to Vote
August 26, 1920 (a mere 89 years ago!)
 
In 1971, a Joint Resolution of Congress designated August 26 each year as "Women's Equality Day".  This day was selected to commemorate the passage of the 19th Amendment to the Constitution on August 26, 1920.

Votes for women were first seriously proposed in the United States in July, 1848, at the Seneca Falls Woman's Rights Convention organized by Elizabeth Cady Stanton and Lucretia Mott. One woman who attended that convention was Charlotte Woodward. She was nineteen at the time.
 
In 1920, when women finally won the vote throughout the nation, Charlotte Woodward was the only participant in the 1848 Convention who was still alive to cast her vote. Eighty-one years old, she cast her vote proudly.  
 
We extend a thank you to brave women and men everywhere, fighting for equality for all; past, present and future.
 
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