ITSM Academy News and Events

Customers often tell us they are unhappy with their current ITSM tool solution. Some go so far as to say "we really didn't like the previous tool either, but it is much better than the one we just implemented". The root cause of this dissatisfaction is (usually) not the functionality of the tool itself, but in how the tool was rolled out and how expectations were communicated. Join us, as we will share insight on considerations and attributes associated with successes and failures of ITSM tool implementations....going from Strategy to Execution.

Click Here to Register

ITIL Lifecycle Class in the Virtual Classroom

Join us in the Virtual Classroom for our next ITIL Lifecycle Class. Not only will you save on travel costs, but all are currently on our "Early Bird" list - which means a 25% savings!

"Going into the virtual class, I was really worried about distractions. Having done eLearning in the past, I know I am the type of person who does best in a physical classroom, with the trainer right in front of me.

To my surprise, it felt as if the trainer WAS right in front of me. She did an awesome job of keeping us all engaged, and free from distractions. I never thought I would say this, but I can't wait to take another class this way. Thank you ITSM Academy for another fantastic experience."

~ Crystal L., Program Manager, Service Management

Learn More | Register Today | Early Bird Classes

4 New Workshops in the Driving ITSM Series

We've added 4 new workshops to our Driving ITSM Series

Assigning Dynamic Roles and Responsibilities

The Building Blocks of ITSM Process Design

Building your Service Catalog

ITSM Leadership Skills

Learn More | Press Release

Traditionally, we have delivered our workshops as on-site classes.

Lately, our Almuni have been asking (and asking!) us to

please add our value-add workshops to our

Public Class Schedule.

"Steer" us in the Right direction, Voice your Opinion

The first 5 respondents will be sent a Starbucks Gift Card

ITSM Professor's Blog

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.

Recent posts include:

� MOF and Standard Changes

� Process Maturity Framework (PMF) - Part 1

� Process Maturity Framework (PMF) - Part 2

� What does it mean to "Adopt and Adapt"?

Read Blog

Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer.

ITSM Bookstore

ITSM Bookstore, a division of ITSM Academy, is your source for the latest ITIL^� and ITSM books and pocket guides.

www.itsmbookstore.com

Official OGC Books | itSMF Official Titles

ITSM Academy Alumni

"I highly recommend the CPDE course. Over time we had pieced together a process design approach through research, as well as trial and error. The tools, techniques and templates from the CPDE course allowed my team to take our approach and documentation to a whole new level. The course simplified and streamlined what had been perceived as a complicated process, saving us time and money in our redesign efforts. Stakeholders are better engaged and much more satisfied with the experience and results. I hold a good majority of the advanced ITIL certifications and having my CPDE knowledge before taking those classes would have helped me more quickly and effectively apply what I learned to our situation."

Dan O., ITSM Program Director, State Government

Read More Testimonials

Summer Highlights: CPDE in Salt Lake City, ITIL Foundation in Minnesota, RCV in Phoenix and OSA in Reston - in addition to our classes in Ft. Lauderdale and Dallas! Calendar

Congratulations

Congratulations to our newest

IT Service Management Professional Support Manager:

Connie M. of Utah

Connie completed the program in WELL under a year, through a mixture of on-site and virtual classes. Your well-earned Diploma is on its way.

Learn More about our ITSM Diploma Program

ITSM Academy is Licensed by the Commission for Independent Education, Florida Department of Education

CPDE in Action

CPDE

Last quarter, 14 more learners were awarded the Certified Process Design Engineer (CPDE) certification upon completion of the 5-day training session and passing their exams.

As we looked how quickly the Certified Process Design Engineer group is growing, it started us thinking, "What are CPDE's doing with their knowledge?" So, we reached out to some of the folks who have earned their CPDE over the last 2+ years, and put together a CPDE in Action document.

If you are a Certified Process Design Engineer, and would like to add your experience to this sheet, please email us.

Earth Day

In honor of Earth Day,

I have recycled a list of ways to make our planet greener, healthier and happier.

Recycle (Don't be lazy. Sort and separate trash, and take advantage of local recycling opportunities)
Turn off water while brushing teeth (You can save up to 8 gallons of water a day by doing this)
Reuse (bags, bottles, clothes, books, and whatever else you can think of)
Walk/Ride a bike/ Carpool (Carbon dioxide, a leading cause of global warming, emission from automobiles in the U.S. is more than 333 million tons)
Eat locally (If each American were to eat one locally attained meal per week, the nation would save 1.1 million barrels of oil per week)
Replace light bulbs with energy efficient light bulbs (try Energy Star bulbs which use 75% less energy and last ten times longer than a regular incandescent bulb)
Compost (Yard trimmings and food scraps combined account for 24 percent of the U.S. municipal solid waste stream. That's an excessive amount of nutrient rich waste being sent to landfills. Instead, enrich your soil by using composting's natural benefits.)
Check the pressure in your tires (Keeping air pressure in automobile tires allows for better gas mileage = less auto emissions be emitted into the air)
Attend an ITSM Academy class in the Virtual Classroom (couldn't resist!:-)

Happy Earth Day

ITSM Academy | ITSM Bookstore