ITSM Academy News and Events

The virtues of successful executives are those that express confidence, trust, stability and leadership. This doesn't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants in changes that transform the organizational culture not just the organizational chart.

With: Carlos Casanova, K2 Solutions Group, Inc., Solutions Architect and President

Click Here to Register for Webinar

Success Stories - We Want to Hear from You

Now that you've safely navigated back to your organizations from ITIL Island, we want to know how you're doing!

How are you currently applying your ITSM/ITIL knowledge, and what has this education done for you and your organization?

Any feedback would be appreciated. Contact Pat Buda and let her know.

Grand Opening

On February 5th, we had our first class in our new Fort Lauderdale training center. We welcomed nine learners, as they took their first steps onto ITIL Island. We look forward to seeing and educating many others in our new home.

Alumni, don't worry. We are in the same building, same floor even, just moved across the hall to a fancy new space!

Check out our Public Class Schedule to join us next time!

ITSM Academy Alumni

Alumni logo 142px "Thank you very much for the CPDE class - it was exactly what I needed! Michael also brought a lot of history and personal insight into the class which made it even more memorable and meaningful. Please pass along my gratitude to him for a job very well done."

~ Lanny K., Winner of Mayor Of ITIL Island, 2012 itSMF Fusion conference

ITSM Professor's Blog

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.

Recent posts include:

· The Best of Service Strategy: Part 1

· The Best of Service Strategy: Part 2

· The Best of Service Strategy: Part 3

Read Blog

Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer.

ITIL to ISO 20K

Are you ready? The US government wants contractors to meet certain standards to make their procurement easier. The 2013 National Defense Authorization Act ("2013 NDAA"), signed by the President on January 3, 2013, includes a provision allowing the Defense Contract Audit Agency (DCAA) to ask contractors for their internal audit reports and then keep track of the contractors' responses.

At a minimum, you should make sure that your key IT Service Management people are knowledgeable, prepared and certified. ITSM Academy can help...in just eight hours!

ISO/IEC 20000 is the first international standard for IT service management. Our ISO/IEC20000 Foundation Bridge (pre-requisite is ITIL Foundation Certificate) is delivered virtually with a live instructor over 2 days - 4 hours per day. Our next open-enrollment class is scheduled May 30 - 31 at 1pm-5pm Eastern Standard Time for just $599.

CPDE in Colorado -- and other locations

We are continuing to expand our public class locations -- in July, we will be hitting the road to bring CPDE to Colorado Springs, CO.

Interested in finding out where we'll go next? Have an idea for our next location?

Contact Pat Buda and let her know!

ITSM Academy Trivia

Click to Play!

ITIL® is a registered trade mark of the Cabinet Office.