| New to the Bookstore |
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 ISO/IEC 20000: An Introduction Book
The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of the IT Service Management International Standard - ISO/IEC 20000.
This book covers the knowledge required to pass the ISO/IEC 20000 Foundation examination and is utilized in ITSM Academy's Public ISO Foundation Courses.
 ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
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| ITSM Academy Alumni |
"I was both delighted and relieved to discover that our instructor has a lot of practical experience in service management. Besides being an excellent instructor, Joy was able to use her background to keep the class interesting with plenty of practical context and references. While I went in to this course with a pretty solid grounding on general ITIL structure and concepts, this 3-day tour does a good job of thoroughly exploring conceptual nooks and crannies of ITIL. For me, it did a lot to separate the facts from any preconceptions or suppositions that only casual exposure inevitably creates."
~ Terry D., Chief Process Architect, Leading Portfolio Management Solutions Organization
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| Onsite Training |
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 When scheduling training for multiple learners, consider onsite classes. This focused, cost-effective option can save you 10-30%, or more, compared to individual tuition prices.
Onsite courses allow you to take advantage of the same first rate instructors, quality tested courseware and comprehensive hands-on exercises that set our public courses apart.
In addition to the delivery of onsite Accreditation Courses, ITSM Academy Workshops can be customized to target the knowledge required to successfully achieve your training / project goals. Learn More | |
ISO/IEC 20000 (ISO 20K) is the international standard for IT Service Management (ITSM), providing a standard of best practices against which you can benchmark your current ITSM and Service Quality Management programs. 
Happy Spring!
