ITIL Lifecycle (ST+SO) Boot Camps

ITIL Lifecycle Boot Camps:

Service Transition (ST) and

Service Operation (SO)

Attend two Lifecycle classes in one week with ITSM Academy's innovative Boot Camp on July 25-29 in our Dallas Training Center. 

Service Transition runs July 25-27 until noon, followed by Service Operation starting at 1 pm (Central Time) on July 27-29.  Exams are taken online and scheduled at your convenience after class.  

Boot Camp Advantages: 

• Low price, $3,195
• Earn two certs in one week
• 44 PMI PDUs
• 6 ITIL Credits 

Learn More | Register Today 

Project Management Professionals

With 1/3 of the year come and gone, now is a great time to get proactive with your 2011 PDUs.  The ITIL Lifecycle courses, at 22 PDUs, are an excellent strategic choice, as each course takes you more then 1/3 of the way to your 3-year goal. 

Courses are focused on each stage of the ITIL Service Lifecycle, and map directly to the five (5) Core books which comprise the IT Infrastructure Library™.  The courses cover the management and controls of the activities and techniques within a given stage; Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement.

To help you spring into action, we are offering an alumni special.  Book any 2011 public classroom Lifecycle course and receive a 25% discount off the retail cost of $1895 each.  This offer is valid until June 30, 2011.  With each course you can earn:  22 PDUs, an ITIL Intermediate Lifecycle Certification, 3 credits toward ITIL Expert and your 25% discount. 

Contact us for PROMO codes | 2011 Course Calendar

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.

Recent posts include:

�  Process Maturity Framework (PMF) - Part 3  

�  Keeping the Momentum Going

�  Culture Shift

�  Metrics that Matter to Customers

�  Starting a Definitive Media Library

Read Blog 

ITSM Bookstore

 Official OGC Books | itSMF Official Titles

Earn your ITSM Professional Diploma

The career paths are:

 � ITSMP Change Manager^� (ITSMP-CM)

 � ITSMP Support Manager^� (ITSMP-SM)

 � ITSMP Service Level Manager^� (ITSMP-SLM)

To successfully complete the program and be issued the appropriate diploma, students must earn 168 clock hours in a chosen diploma track.  The IT Service Management Program is a recognized post-secondary school.  Check your organization's tuition reimbursement program for eligibility.  

Learn More about our ITSM Diploma Program

ITSM Academy is Licensed by the Commission for Independent Education, Florida Department of Education

CPDE in Action

This month, 12 more learners were awarded their Certified Process Design Engineer (CPDE) certification!  Congratulations to you all.  Remember, we would love your input into our CPDE in Action document.

If you are a CPDE, and would like to add your experience to this sheet, please email us.

Top 10 Business and Technology Priorities in 2011

Gartner recently released the results of a worldwide survey on Top 10 Business and Technology Priorities in 2011. It's gratifying to see that IT management is number 4 on the CIO list. It's equally gratifying to see that growth is number 1 on the business priorities list; along with continued vigilance with regard to costs and operational efficiencies.

One of the interesting points made in the article is that despite the downturn in the economy, many companies continued their research and development efforts in recent years, they just haven't been implementing the results of those efforts. What this means for IT organizations is that the next several years will feature rapid change that requires a strong foundation in IT management. As an example, the study indicates that while 3 percent of CIOs currently have the majority of IT running in the cloud or on SaaS technologies, over the next four years CIOs expect this number to increase to 43 percent.

The article goes on to say that to support this growth, CIOs must reimagine IT and lead it through a process of "creative destruction." This includes redefining the central elements of IT such as its cost structure, people and processes. The article also states that two issues that stand in the way of supporting enterprise growth are: benefits realization (the achievement of business benefits) and IT skills. Skills are an issue because CIOs rely on bringing skills in from the outside whenever they need to get work done.

Looking for more priorities and predications?

Click Here

for a number of additional articles you may find interesting. 

ITSM Academy Store

Dress for Success

For those of you who have asked, "Can I get an Academy shirt"?  We have partnered with Land's End to bring you our long and short sleeved logo shirts and baseball caps. For those of you who like to leverage our partnership alliance in the classroom, this is a great way to reinforce the message.  Here is the link if you want to take a peek: 

ITSM Academy Store