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FTL | Dallas | DC |
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| Webinars, Whitepapers & Events |
August Webinar - Role with IT(IL)
Join us as we look at the new roles and responsibilities of ITIL Version 3 Process Owners, Managers, and Service Owners
Survey - Complete our short survey for a chance to win a FREE Seat
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| ITIL� Version 3 Update |
 As an American leader in IT Service Management Training, ITSM Academy is proud to be on the forefront of ITIL� V3 training.
Become one of the first ITIL V3 Capability certified profesionals in the world. Register today for our V3 Capability Course Release, Control and Validate - RCV. Class starts on September 29, 2008. If you are V2 Foundation certified, take this time to bridge to V3 so you can participate in these exciting new courses!
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| New to the Bookstore |
 ITIL� Version 3 Key Element Guide Set
Written by the original ITIL� V3 Authors, these Key Element Guides are a handy and portable reference to the core ITIL� Lifecycle publications - for only $90 per set. Contains one copy of each of the Key Element Guides: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
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| Earn Additional PMI PDUs |
| Project Management Institute Update
 ITSM Academy is proud to announce that several of our courses have been reviewed by PMI, and we have been awarded even more Professional Develoment Units (PDU's). For our PMP Alumni attending ITIL Foundation, Practitioner and / or Service Manager courses prior to May 2008, you are eligible to receive "gap" credits, up to 22 Additonal PDUs!
Learn More | See Gap PDU List |
| ITSM Academy Alumni |
"Thanks for doing such a great job with our class last week. I learned a lot and appreciate your teaching skills. Much appreciated. I also wanted to say thanks to the rest of the staff as well. The office was very nice, breakfast and lunch very tasty. It provided a very nice learning experience." ~ Jack S., Client Services, Large Large Food Production and Distribution Organization
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Happily Ever After |
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A special Congratulations to a recent Alumni - Mrs. Sara M.
Sara G. came to our Fort Lauderdale training center the week of June 9 to attend an IPAD course. Wednesday evening, during a homework break, she and some classmates went walking on the beach. It was so pretty that someone suggested Sara get married here. Sara called her fianc�, who promptly flew down. Thursday night she and several of her fellow students went to pick out her beautiful dress. Friday afternoon she took her exam (and passed!). That evening they were married on Ft. Lauderdale beach.
Please join us in wishing Sara & Joe a long and happy life together.
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Back to School!
