| Complimentary ROI Calculator Consultation |
In this complimentary session we will walk you through utilizing the ITIL ROI calculator. We will also show you how to easily customize it to produce meaningful IT Service Management calculations for your organization.
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Resource Kit |
"Doing more with less" almost becomes a trite statement in times like these where spending is more than scrutinized, layoffs are all around us, and everyone is looking at the bottom line. To that end, ITSM Academy has created a Resource Kit for ITSM ROI.
- White Paper: Service Management ROI Case Studies - includes a collection of 25 published ROI statements and stories
- White Paper: Five Proven Strategies for Reducing Costs Using IT Service Management
- ROI Calculator - Calculations can be easily tailored to produce other areas, in the tool today are:
- Incident Management
- Availability Management
- Unplanned Work Download
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| Industry Perspective |
"Process -- or the lack of it -- is what is really killing IT. The way things are  still done in a sloppy fashion is inefficient; it wastes money and trust me there isn't a CIO out there that can tolerate any wasted money," O'Donnell says. "IT leaders will realize this is a time to mature processes and prove IT can become more efficient in a down economy. " ~ Glenn O'Donnell, Senior Analyst, Forrester Research
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"Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization's Total Cost of Ownership by as much as 48%." ITIL Survival |
| Introducing the ITSM Professor! |
 Visit our new blog - www.itsmprofessor.com
This is a positive place to share IT Service Management knowledge and insight.
If you have any questions for Professor Wise, please email him at itsmprofessor@itsmacademy.com.
He will post your question along with his answer.
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