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ITIL Foundation
ITIL Capability
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Class Schedule
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Webinar: Using Six Sigma | |
Join us on February 9 at 11am EST for next month's "webucation"...
Using Six Sigma to Drive Tangible Service Desk Improvement
Kirk Holmes, itSMF USA President Emeritus and President of Holmes and Associates, will present his experience with using Six Sigma to answer the question; How do you reduce Service Desk costs, improve quality and fulfill the Service Desk mission?
Click Here to Register |
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LAST MALC with 2007 Books | | Managing Across the Lifecycle (MALC)
Ft. Lauderdale, March 12 - 16
If you are working toward your ITIL Expert, and have studied with the ITIL 2007 edition of the books, this will be your last chance to sit "MALC 2007".
Learn More | Register
ITIL Expert Pass
"MALC 2011" first delivery is
Fort Lauderdale, June 4 - 8
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ITIL 2011 Knowledge Update Workshop | |
The January and February ITIL 2011 Knowledge Update Workshops have both sold out! We've added another session on Friday, March 16 from 1pm-5pm EST, $49.95.
This 4-hour virtual workshop brings your ITIL Foundation knowledge current with details of the new, re-structured, and updated information from the 2011 edition of the ITIL library. The materials in this session are extracted from our ITIL Foundation class.
Learn More | Register Here |
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ITIL Update Vodcast | |
The vodcast with the ITIL Chief Examiner Sharon Taylor, recorded during the itSMF UK conference in November 2011, is available. In this vodcast, Sharon answers ITIL Update queries raised by both learners and training companies.
Listen to the updates on ITIL official website. |
| ITSM Professor's Blog |  ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF. Recent posts include: � The Value of Business Relationship Management � Drivers for the Various CSI Orders or Levels � Knowledge Management - the "why" � Knowledge Management - the "what" Read Blog
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer. |
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FUSION12 Date Change | | The itSMF USA / HDI annual conference, Fusion12, has moved from the original September dates. The new dates will be October 28-31, 2012. We will still be at the Gaylord Texan, Dallas, TX. See you there! |
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Alumni Corner | |
"Thank you so much for sharing your materials and for doing such an excellent job of teaching us! You are a great teacher and I thoroughly enjoyed the class. One of the marks of a great teacher is the ability to draw from knowledge and experience gained from outside the syllabus, and you do that exceptionally well." ~ Katherine S., Manager of Process Improvement & Infrastructure Services, Certified ITIL Expert (AND CPDE!), large US Hospital System
Read More Testimonials
We are looking for Sweet 600. Today, there are 524 members of our LinkedIn Alumni Group. If you are an alumnus and haven't joined the group, then this is the time. One lucky alumnus who joins as member 525-600 will receive a free seat in one of our public classes. We hope to annouce the winner in our next newsletter upon reaching sweet 600!
If you've not done so already, join today! |
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Snow Storms Across the US - except in Florida! | |
Because sometimes, we just can't help ourselves.... Here is the weather in South Florida on January 23, 2012.
We've loaded up on public classes in our Ft. Lauderdale Training Center, come join us! Click on the beach below to see schedule.
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IT Executives and the Shared Services Model | |
I actually love that this entire article doesn't specifically mention ITIL. I think it means we are integrating best practice into our cultures...
IT executives putting their own stamp on shared services model
Ask IT executives what a shared services model is, and each will give you a different answer. For Wes Wright and Jake Hughes at Seattle Children's Hospital, a shared services organization is one that moves the focus from "the server to the service."
"It's a fundamental shift," said Hughes, the hospital's chief technical architect. "Instead of HR saying, 'That is my server and that is my storage,' it is their service and they have no idea what's on the back end. It is no longer any one person's or any one business unit's storage, because we may move that storage 10 times in one week, depending on the needs of the overall organization."
Read Full Article |
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New On Campus - ITSM Leadership Skills |
The fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation. Yet historically, companies have only trained on the Process and the Technology. The missing link for many implementations has been the training focused on the People element. To fill this gap, we are proud to introduce our newest workshop: ITSM Leadership Skills.
This two (2) day (4 hours over 4 days), non-certification workshop provides a foundational view of key leadership skills that are critical to the success of service management programs. Attendees gain an understanding of all of the leadership concepts needed to lead a successful ITSM program, and what is needed to apply them.
Class is scheduled for April 2-5, 9am-1pm in the virtual classroom. |
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