The digital age provides all organizations with incredible opportunities to innovate and grow. But it has also opened up a whole new world of risk - risk to the information that is most critical to our future success. All organizations are at risk. Cyber resilience is no longer a 'nice to have'. But do organizations and their leaders truly understand how effective cyber resilience can positively impact their business? This webinar, with Nick Wilding, Head of Cyber Resilience at AXELOS will outline:

what cyber resilience is and why it is so important to any organization
why all of us are on the cyber front line and how we all have a role to play
why cyber resilience best practice is so vital to help define and manage what good looks like in your organization
how you can get involved in the development and launch of this exciting new initiative from AXELOS

on Thursday, April 16, 2015 11 AM ET

"Get Social" With Us!

View our videos on YouTube, follow us on Twitter, join our group on LinkedIn, and follow us on Tumblr!

New on Campus

We've added 2 new certification courses to our Catalog:

Both courses are 16 hours, delivered in the virtual classroom (no travel!) and include a 40 question, 60 minute exam, which lead to the Foundation certification.

Class also includes experiential exercises, GAME ON! An Interactive Learning Experience� and access to ITSM Academy's Learner Portal.

ITIL� Value Case Studies

AXELOS, the official accreditor of ITIL has recently published a number of case

studies of how organizations have adopted and adapted the framework to provide services which deliver value to their respective customers.

ITSM Academy is proud to be a Strategic Partner of AXELOS, and are working with the team to continue to build valuable content to the knowledge base.

AXELOS has made the process very easy to create the case study. We are delighted to offer our clients the ability to share their experiences and become part of the best practice guidance.

The process is very simple, and the output can be; interview style Q&A's, written articles, videos, generic industry guidance or webinar presentations. Participation can be anonymous or with full organization profiling.

A Brand New ITSM Academy...

.com!

Here at The Academy, we are striving to make 2015 a year of new and innovative change, while still aiming to deliver the best value possible. One of the steps we've taken to achieve this goal, is with the launch of our brand new website -- come check it out

New functionalities of the website include:

Chat features - talk to members of the team in real time, and have all of your questions answered
Search features - Our new easy search bar gets you to what you're looking for, fast
Front scroll bar - to keep you up to date on our most recent events, sales and news

We hope you enjoy the new website, and as always, you can contact us if you have any questions or suggestions

Bring Us to You

Have multiple team members to train? One of the ways we can help your organization save money, is by bringing us on-site.

Our full catalog of certification courses, workshops, clinics and hands-on facilitation is available for on-site delivery. Please browse our extensive catalog. When you click through on each Certification course title, you will be taken to the public seat options/pricing.

For pricing and information re: our on-site delivery, please Contact Us.

"Really Cool Validation" = ITIL RCV

The RCV course starting on April 13 is now on Early Bird Discount join us in Fort Lauderdale to learn more about Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Change Evaluation and Knowledge Management. If you have any questions, please contact Eric Montijo, our Enrollment Specialist.

ServiceNow System Administration

ServiceNow System Administration class is designed for any individual who is, or will be, involved in the administration or implementation of the ServiceNow ecosystem.

During this interactive training, instructors use lectures, group discussions and hands on practice to provide attendees with a comprehensive learning experience. In addition, attendees will have the unique opportunity to execute various administration functions and configuration tasks in their own instance of ServiceNow.

Further, all training classes are led by trainers with practical consulting and ServiceNow implementation experience; ensuring attendees receive real world, relevant examples to further enhance their learning.

ITSM Professor's Blog

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.