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ITIL Foundation
ITIL Capability
From ITIL-to-ISO in 1 day
Class Schedule
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| Complimentary "Webucation" | |
Lean Solutions - Agile Transformation at the United States Postal Service
Mark Mittelman, United States Postal Service
The postal business is changing at a rapid pace and the United States Postal Service (USPS) must continue to change quickly to remain relevant and competitive in the marketplace. USPS implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. Please join us as Mark Mittelman outlines the challenges USPS faced before using Agile, how Agile has been implemented across the enterprise, lessons learned, benefits and where they are headed next with Agile Transformation.
on Thursday, October 16, 2014 11 AM ET
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| "Get Social" With Us! | |
View our videos on YouTube, follow us on Twitter, join our group on LinkedIn, and follow us on Tumblr!
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New on Campus
| We've added 2 new certification courses to our Catalog:
 Both courses are 16 hours, delivered in the virtual classroom (no travel!) and include a 40 question, 60 minute exam, which lead to the Foundation certification.
Class also includes experiential exercises, GAME ON! An Interactive Learning Experience� and access to ITSM Academy's Learner Portal.
To Register for both classes, for the price of one, purchase the DevOps Foundation class, at checkout, use the promo code DO BOGO. |
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DevOps Enterprise Summit
|  October 21-23 San Francisco Bay Area The DevOps Enterprise Summit will assemble leaders of large, complex organizations who are adopting DevOps, and who will be sharing their transformation stories.
They have announced speakers from GE Energy, Macy's, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays...
If you love heroic and courageous tales of DevOps transformations, this conference is for you! If you can join our team, feel free to register using the promo code "ITSM20" for a 20% discount! @ITSM_Lisa and @ITSM_Chantell will be in attendance, please be sure to find us if you are also attending. |
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National Customer Service Week (NCSW), is held the first week in October each year and is designed to raise awareness of customer service and the vital role it plays within an organization. It is also an opportunity to say thank you to those who work in customer service for a job well done.
So to those of you who are customers / clients / learners / alumni of ITSM Academy... THANK YOU.
And to our talented, dedicated, loyal and hard-working teams... THANK YOU. Each and every one of you plays an invaluable role in making ITSM Academy a place that is easy to do business with - and that's something that makes us proud.
PS - If you missed out on booking one of our customer service classes, it's not too early to plan for next year! Customer Service Excellence for the Service Desk Professional is a perennial favorite...
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AXELOS Updates
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 AXELOS, the ITIL� Accreditor, has recently announced they are working on a Continual Professional Development (CPD) service to support the AXELOS Global Best Practice Portfolio including ITIL.
From their press release...
"The CPD programme will create and establish lifelong personal brand value by enabling individuals to stay current in their knowledge and protect the investment they have made in the AXELOS Global Best Practice qualifications. This best of breed service is designed to be truly customer centric - tailoring professional development to individual needs and allowing an individual to learn in a way that best suits them." Read More
AXELOS has also announced as of 3/31/2015, they will be withdrawing the credits allocated to the complementary courses in the ITIL Qualification Scheme. This means that the Certified Process Design Engineer (CPDE) and the ISO/IEC20000 Foundation Bridge courses will soon no longer earn credits toward ITIL Expert.
We have schedule two public CPDE classes and one ISO Bridge class prior to the withdrawal date. If you have any questions, or would like to register for a public class, please reach out to our Enrollment Specialist Eric Montijo - emontijo@itsmacademy.com. If you would like more information regarding ITSM Academy delivering these classes on site for you, please email us at info@itsmacademy.com
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Jayne Explains
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Trust is by far the most critical element of a DevOps culture. It is also the most difficult to achieve. IT was not built for trust. The silo structure that is common in most IT organizations was built for specialization and territorial ownership. The silo walls are thick.
While DevOps may not be able to break down the silos, but it can encourage and groom a culture of trust.
Read More
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Complimentary Virtual Training
| Would you like to offer your team 1 hour of free training - no strings attached
Contact us to schedule a complimentary, virtual "lunch-and-learn" for your organization. There is no sales push, just free education for you and your team!
Pick from the list of available sessions and contact us to get your complimentary training set up... no charge!
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ITSM Professor's Blog
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ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.
Recent posts include:
� Happy Birthday, ITIL
� Service Strategy and the Service Portfolio
� SACM (Configuration Management)
� ITSM - The ABCs of Financial Management
Read Blog
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer. |
| MyLisaLand - DevOps Resources | |
 In the last 2 years, there has been groundswell of interest in DevOps; some of my favorites...
Websites:
Certification Training:
Conferences:
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ITSM Academy Bookstore
|  We are having a sale on some of our top products! Titles include The Introduction to the ITIL Service Lifecycle, the official introduction to ITIL --price has been slashed from $52.50 to $32.50. There are only two copies left in stock.
The ITIL Key Element Guide Suite, handy and portable set of reference guides to the core ITIL Lifecycle Publication Suite books, has also been reduced from $69.50 to $49.50 for the set of five. There are only two left in stock.
Take advantage of these great deals before they're gone!
Visit the bookstore for more information. |
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GAME ON! An Interactive Learning Experience - Zodiac Edition
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Sample GAME ON! An Interactive Learning Experience
Click to Play!
GAME ON! An Interactive Learning Experience Press Release
IT Infrastructure Library� is a registered trade mark of AXELOS Limited.
ITIL� is a registered trade mark of the AXELOS Limited
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