Check out our exciting new offering Certified Agile Process Owner (CAPO)®

A myriad of factors are prompting IT organizations to streamline and, in some case, completely reengineer their IT service management processes. Examples include reducing cycle times, automating workflow and expanding value streams to include customers and suppliers. But who ensures that process design and improvement activities achieve the desired outcomes? 

Enter...the process owner. A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Applying Agile values and practices such as Scrum ensures processes are incrementally designed with "just enough" control to be effective and efficient. Want to learn more? 

This 16 hour course describes process owner responsibilities, the characteristics of agile processes, and how to use Agile Service Management practices - such as managing and prioritizing a process backlog - to continually align process performance with overall business strategies and goals.