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ITIL Foundation
ITIL Capability
From ITIL-to-ISO in 1 day
Class Schedule
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| Complimentary "Webucation" | |
DevOps and the IT Culture Cocktail Party
Jayne Groll, ITSM Academy
Organizational culture plays a major role in adopting and adapting Service Management processes. Given the uptake of multiple frameworks, standards and practices, IT has actually evolved into a multi-cultural society, each with its evangelists and detractors. This presentation provides the ingredients for a potent "IT Culture Cocktail" using DevOps as the mixer. Come join the party and become an "IT Culture Mixologist"
on Thursday, September 19, 11am ET
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| Our YouTube Channel | |
Visit our YouTube channel, where you can find:
- Past Webinars
 - Conference Presentations
- Great "FYI" videos
View our Channel
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| Join Us On Twitter | 
#ITSMCrew on Twitter. We often make announcements and offer promotions only available to our Twitter Community.
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We're Expanding Our Team
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 ITSM Academy would like to take this time to welcome and introduce our new Senior Instructor, Rose L.! Rose comes to us with nineteen (19) years experience from one of the top IT/software companies in the nation. We are thrilled to welcome her to our team!
Also, we are looking for a new Business Development Manager. ITSM Academy's Business Development Manager is a skilled business development manager / sales person who can effectively sell our full portfolio of training to existing and prospect accounts, using our extensive database.
If you know an experienced sales person who you think would be a good fit with our team, please encourage them to apply.
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I had the privilege of participating in a Future of ITIL workshop sponsored by
Axelos on July 17 and 18 in London. My role was as an Authorized Training
Organization (ATO) representative, as well as one of the representatives of the ATO Advisory Council (AAC). The attendees came from several different organizations and perspectives. Each brought a wealth of insight, experience and passion for ITIL...
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| ITSM Professor's Blog | 
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.
Recent posts include:
� The Semantics of ITIL and ITSM
� Balance in Operation III
� Conducting an Internal ITSM Asssessment
� VOI and ROI of Release and Deployment Management
Read Blog
Join in the conversation - Email your questions to Professor Wise at itsmprofessor@itsmacademy.com. He will post your question, along with the answer. |
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Free Samples
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Who doesn't like free stuff?!
Sample our education style and experience firsthand the value of ITSM training. Let us provide you and a team of 4+ with a complimentary virtual session...just like in our webinars, there is no selling, just pure knowledge-share.
View the Available Sessions | Please Contact Us to set up your session |
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GAME ON! An Interactive Learning Experience
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A few months ago, we introduced GAME ON! - An Interactive Learning Experience� to the classroom. As the year progressed, so have the rollouts of GAME ON!. Currently, they are included in the following courses:
And the rollouts continue! In the coming months, the interactive modules will be in all ITSM Academy courses.
Check out our Public Class Schedule to see when these classes are running next, so you could be a part of GAME ON! An Interactive Learning Experience.
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Happy Labor Day
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Sample GAME ON! An Interactive Learning Experience 
Click to Play!
GAME ON! An Interactive Learning Experience Press Release
IT Infrastructure Library� is a registered trade mark of the Cabinet Office.
ITIL� is a registered trade mark of the Cabinet Office.
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