ITSM Advisor 
In This Issue
ITILŪ Version 3 Update
ITSM Academy Goes to Washington
15% off Public Class Seats
Free Gift from ITSM Bookstore
ITSM Academy Alumni
Reserve Your Seat
Webinars, Whitepapers & Events
June Webinar - ITILŪ Service Management Definitions 
 
Whitepaper - Updated ITILŪ Version 3 Qualification Scheme
ITILŪ Version 3 Update
APMGAPMG, the Official ITILŪ Accreditor, released a statement announcing the sequence and launch dates for the Intermediate courses. 
 
ITSM Academy has added the first Capability Course to our calendar, and is now accepting registrations for our inaugural class September 29th's Release, Control and Validate - RCV. 
 
If you are V2 Foundation certified, take this time to bridge to V3 so you can participate in these exciting new courses!  See ITSM Academy's Instructor Led Course Catalog.
ITSM Academy Goes to Washington
DC imageITSM Academy to hold first Public, Open Enrollment ITILŪ V3 Foundation course in DC area. 
Please join us on August 20 -22, Wednesday - Friday, for our ITILŪ V3 Foundation course in Chantilly, VA.
 
Learn More  | Register Now

Summer Saving Program (15% off Public Class Seats!)

We are pleased to announce our Summer Saving Program: Sand Dollars for Savings.  Buy your Sand Dollar Vouchers now, schedule your courses later!  sand dollar
 
If your training budget or fiscal year requires you to expense your training costs now, you can pre-purchase seats at a discounted rate.  Choose any Public Class - even the new ITIL Version 3 and ISO/IEC 20000 advanced course - and receive 10% savings when purchased in a sand dollar triple pack or 15% savings when 4 or more courses are being purchased.  These vouchers can be interchanged among your employees.
 
Sand Dollar Vouchers will be available until August 31 2008! Contact us to learn more.

Bookstore - Free Gift
 
ITIL CardsThis Month Only
When you order Foundations of IT Service Management based on ITIL Book + the ITIL V3 Pocket Guide, you will receive a free deck of (cheeky!) ITIL playing cards - a $16 value.
 
This humorous pack of cards makes strong and sound points. Designed and drawn by Paul Wilkinson, who is well-known and respected throughout the ITSM Industry for his ITIL from Hell products.

ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
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ITSM Academy Alumni
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""I just wanted to take a moment to say that I thoroughly enjoyed meeting everyone in Dallas. It was one of the best training classes that I ever had. Not only was the training exceptionally done (Kudos to ITSM Academy - who are Great hosts and instructors), and for those of you attending the class, you all were a great group to work and study with."  ~ Dan O., Independent Consultant 
4th of JulyHappy (and safe) Independance Day!
 
From the mountains, to the prairies,
To the oceans, white with foam
God bless America, My home sweet home. 
 
And yes, that is a nod (and thank you!) to our frequent flyers.
 
ITSM Academy | ITSM Bookstore            (Click on the image to read the story of our flag)