| Research Reports Available for Download |
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Leveraging IT Controls to Improve IT Operating Performance Update Researched by Daniel Phelps and Kurt Milne
"This report studies how information technology (IT) controls impact operational performance. The study was designed to give IT audit and operations professionals empirical data about which IT controls have the biggest impact on operational performance, and about the effect of higher levels of IT control process maturity."
Download Report |
| The Original IT Controls Handbook |
 The Visible Ops Handbook
This handbook describes four steps that can be taken to control an IT environment, and provides a roadmap to complete the steps. This book is the result of more than three years of studying high-performing IT operations and security organizations . . . companies with " Good Kung Fu". VisOps is an ITSM Academy favorite, and the best bang for your buck in the ITSM space! Order today for only $19.95
ITSM Bookstore, a division of ITSM Academy, is your source for the latest IT Service Management (ITSM) publications.
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| ITIL® V3 Foundation Pins |
 For Learners Certified on ITIL Version 3 Foundation from June 2007 - June 2008, all of the "retro" pins have been shipped by the Exam Institutes (EIs). If you passed your ITIL ® V3 Foundation exam, and have not received your Pin, please contact your EI directly (they will not ship to you on our request, sorry!)
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| ITSM Academy Alumni |
"Thanks again so much for all your great services - working with you always results in success for me. You're the best!" ~ Vickie G., Certified ITIL Expert
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| Survey Winner |
| Thanks to all of you who respond to the survey in last month's newsletter. We are pleased to announce our winner is Krista C. She works for an insurance company in the mid-west. Krista we look forward to having you in class! |
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Welcome to the World Baby Girl |
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Please join us in welcoming the newest member of our family, born on July 31st, Ms. Hayden Grace. Daughter of proud papa Keith and over-the-moon mamma - Krista Lewis.
Best wishes Hayden, Krista & Keith
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See you in San Francisco
