ITSM Advisor 
In This Issue
YouTube Channel
Join us on Twitter
Learner Portal
Jayne Explains
Intellectual Rug Burn
Fusion 2013 - 10 Take Homes
ITSM Professor's Blog
Alumni
RU a Student or Learner?
Thanksgiving Game

Reserve Your Seat

ITIL Foundation 

 

ITIL Capability


From ITIL-to-ISO in 1 day


ITIL Expert Pass (multiple classes, 1 low price)


 Class Schedule

View  |  Print
Complimentary "Webucation"

ITSM Adoption: The Ingredients of Success for Organizational Change 

Pamela Erskine, AdOPT

 

Service Management is performed by people supported by processes and technology. While we can use the ITIL framework for the processes and various ITSM tools as the technology, we still need to support people as they adapt to the changes required for success. Why is it so difficult? Why doesn't everyone just follow the process?

 

This presentation examines organizational change as it relates to ITSM. Join us as we talk about simple ingredients for improving acceptance and reducing your frustration.

calendar 

Register for our Webinar 
on Thursday, November 21, 11am ET
Our YouTube Channel

Visit our YouTube channel, where you can find: 

  • Past Webinars 
  • Conference Presentations
  • Great "FYI" Videos

View our Channel  

Join Us On Twitter
Twitter
Follow @ITSMAcademy and the whole 
#ITSMCrew on Twitter.  
 
 
We often make announcements and offer promotions only available to our Twitter Community.
Introducing ITSM Academy's NEW Learner Portal - my.itsmacademy.com
Over the last several months, ITSM Academy has been rolling out our new learner portal. The portal extends the classroom experience by providing access to online content and tools to further educate and inspire learners.

The goal of the learner portal is to provide the most efficient and effective learning experience.  Whether you are participating in a traditional classroom, or joining us in one of our virtual classrooms, you have access to your portal.  By including an online component to our education strategy, our learners can actively participate in class preparation, attendance, and have post class access.  This blended strategy increases the long-term sustainability of their ITSM education...
Jayne GrollSomething revolutionary happened at the itSMF/HDI Fusion 13 Conference. Something so special that I'm still overwhelmed by it's enormity.

 
Please take a minute to check out the Call to Action and lend your support at www.smcongress.org.    Share it with your colleagues and co-workers.  
Welcome to LisaLand - 
Intellectual Rug Burn (IRB)
Posted on 

 

At the #SMFUSION13 Conference, I had a scary allergic reaction to some food at a restaurant. Three Benadryl later -no kidding- my team put me to bed. The next morning I was more than a little foggy when I attended Glenn O'Donnell's (@glennodonnell) session, and I heard him say, "Intellectual Rug Burn". That peaked my interest so much that I tweeted it, quoting him...After the session, I asked Glenn about it.  Here's how that went.... 

 

Read the Rest of the Article

 

The ITSM Academy team who attended Fusion (Jayne, Lisa, Donna, Mike and Chantell) each contributed our top 2 take homes from this Fantastic conference.... for your reading pleasure....view the slide deck  

 

Also view our video's on ITSM Academy's YouTube Channel:

ITSM Professor's Blog
ITSM Professor
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.

 

Recent posts include:

·  Process Centric Thinking 

·  ITSM and the Consummate Gardener

·  #SMFlashbook - Best Tip(s) for Building a Service Catalog

                                               ·  Changing ITSM Seasons

 

Read Blog 

Join in the conversation - Email your questions to Professor Wise at  itsmprofessor@itsmacademy.com. He will post your question, along with the answer.
ITSM Academy Alumni

"The quality of ITSM Academy's instructors and training materials is unparalleled. I took Alumni logo 142px each ITIL Service Lifecycle course on the path to ITIL Expert and felt fully prepared in terms of not only my comprehension of the content, but also how to prepare for and take each exam. ITSM instructors have an uncanny ability to align real-world experience with practical application of the material.

 

I am excited to say that when it came time to take Managing Across the Lifecycle (MALC), Rose [instructor] delivered an exceptional 5-day training that dissected, analyzed, and put the case study back together in such a way that required me to only glance at it once or twice during the exam." ~ Nick J., Management Consultant
Are you a Student or a Learner?

Are you a student or a learner? We do not often stop to think about the labels that society applies to us during our everyday lives. However, the roles we play and the labels we apply can be very reflective of how we see the world and how we react to the environment around us. Such is the case of the roles or labels of 'student' and 'learner'. So what do these labels mean and which one is the proper one to apply at a given time?

Happy Thanksgiving!

Sample GAME ON! An Interactive Learning Experience   

Click to Play! 

GAME ON! An Interactive Learning Experience Press Release

 

IT Infrastructure Library® is a registered trade mark of  AXELOS Limited.

ITIL® is a registered trade mark of the AXELOS Limited