Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum - an agile way to handle complex projects. The session then focuses on specific ways that Scrum and other agile practices can be used to significantly increase the performance of service and support teams. Takeaway tips and techniques you can use to get started immediately, along with lessons learned.

on Thursday, May 21, 2015 11 AM ET

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New on Campus

We bring to you another offering for your Agile line of training

Certified Agile Process Owner (CAPO)

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.

Class also includes experiential exercises, GAME ON! An Interactive Learning Experience� and access to ITSM Academy's Learner Portal.

ITSM Academy and PEOPLECERT

As many of you know, Loyalist Certification Services (LCS) will be discontinuing their operation as of May 31, 2015. We are thankful for their 10+ years of service and wish their team well.

For those of you with outstanding vouchers through LCS, they will expire on May 30. If you can't take your exam before May 30, contact us to be issued a new voucher.

If you had previously taken an exam through LCS, we recommend that you sign onto their system and print all of your certificates prior to the end of the month. Although the data will be available, after that the final details have not been announced.

While we continue to hold accreditation with multiple Exam Institutes, we have listed PEOPLECERT as our primary EI.

Even if you aren't planning on taking an exam in the immediate future, you can create a profile in their Passport System and create your PEOPLECERT profile. If you already have one, simply log in and upload your certs.

If you have questions, use the Candidate Guidelines document or contact the PEOPLECERT support team, who are available 24/7/365 by clicking here.

Bring Us to You

Have multiple team members to train? One of the ways we can help your organization save money, is by bringing us on-site.

Our full catalog of certification courses, workshops, clinics and hands-on facilitation is available for on-site delivery. Please browse our extensive catalog. When you click through on each Certification course title, you will be taken to the public seat options/pricing.

For pricing and information re: our on-site delivery, please Contact Us.

June CSI class is this week's Early Bird

The CSI course starting on June 1 is now on Early Bird Discount join us in our virtual classroom to learn more about how to continually enhance and improve process efficiency and effectiveness. If you have any questions, please contact Eric Montijo, our Enrollment Specialist.

ITSM Academy Alumni

We are always very interested in keeping up with our alumni, and especially getting their feedback after they've joined us. One of the features on our new website is the ability to leave a product review!

If you go into any offering on our website and go to the "reviews" tab, you can tell us what you think. We are always interested in what you have to say.

As always, you can feel free to join us at your alumni group on LinkedIn as well!

ITSM Professor's Blog

ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.