ITSM Advisor 
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Socializing
The Importance of DevOps
ITSM Professor's Blog
ITSM Academy Alumni
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Multiple classes, 1 low price

Four Hour Workshop

Four Hour Workshop

Four Hour Workshop


 Class Schedule
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Complimentary "Webucation"
Agile Transformation at Scale
Dr. Gail Ferreira, Agile Practice Leader, 
MATRIX Resources, San Francisco Center of Excellence
 
Rapid scale directly impacts all levels of decision-making, planning, execution, culture, and communications for executives in hypergrowth companies. In this session, we will discuss how to organize, support, and tailor agile practices for teams and sub-teams in companies with a rapid growth cycle. We will share contemporary case studies of hypergrowth companies who have delivered agile at scale. 

Topics will include: 
* Basic agile and lean methods 
* Scrum of Scrums 
* SAFe 
* Disciplined Agile Delivery (DAD) 
* Agility at Scale (Ambler/Lines) 
* Spotify model (Tribes, Squads, Chapters & Guilds, DSDM). 
Register for our Webinar 
on Thursday, April 21, 2016 11 AM ET
"Get Social" With Us!

View our videos on YouTube, follow us on Twitter, join our group on LinkedIn, and follow us on Tumblr!

New on Campus!
Join us for ITIL Practitioner, May 2-5 in our virtual classroom.

The phrase 'adopt and adapt' is often linked to the ITIL framework but what does it mean? Adopting ITIL involves committing to a service-oriented, customer-focused culture. Adapting ITIL involves striving to understand its practices, why they are recommended, and then applying critical thought to continuously adapting those practices to your organization's circumstances, needs and goals.

If you're interested in learning more, Donna Knapp Curriculum Development Manager at ITSM Academy gave a webinar introducing ITIL Practitioner which can be viewed here. 

PS: Don't forget if you are an Alumni to use your 5% off promo code to register = ALUMNI5.
ITSM Professor's Blog
ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks.
 

Recent posts include:

�  Your Comfort Zone is NOT Comfortable 

�  The Year of Shattering Silos

�  The Great Divide

�  Your Process Is Either Improving or Deteriorating


 

Read Blog 

Join in the conversation - Email your questions to Professor Wise at  itsmprofessor@itsmacademy.com. He will post your question, along with the answer.
Introducing Nicole Chausse
Please help us in welcoming Nicole Chausse, our newest Practice Manager here at the Academy.  Nicole is responsible for working with our clients to develop comprehensive training programs, providing flexible and sustainable education solutions.

Nicole has had a long career is service delivery and technology.  With her positive attitude and "can do" spirit, she is an excellent addition to our team.  Nicole is married with 2 children and enjoys running, fishing, and making sure she exceeds her clients' expectations.
 
You can find her on Twitter and on LinkedIn.
ITSM Academy Alumni
Alumni logo 142px We are always very interested in keeping up with our alumni, and especially getting their feedback after they've joined us.   One of the features on our new website is the ability to leave a product review!  

If you go into any offering on our website and go to the "reviews" tab, you can tell us what you think.  We are always interested in what you have to say.

As always, you can feel free to join us at your alumni group on LinkedIn as well!