ITSM Advisor 
In This Issue
New ITIL V3 Courses
ITSM Professor
Match Pricing on Service Manager
HOT JOBS - ITIL Managers
ITSM Academy Alumni
Celebrations
Reserve Your Seat
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ITIL Foundation 

ITIL Capability - V3  (RCV/OSA/SOA/PPO)

ITIL Service Manager

 
 
 

 Class Schedule

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Webinars, Whitepapers & Events
February Webinar - What's the Difference? Clarifying Lifecycle and Capability  Knowledge
Now that the ITIL V3 Intermediate courses and exams are available, there is some confusion re: "best path". Please join us as Jayne Groll, ITSM Academy President, walks us through the new classes in a non-sales (promise!) presentation. 
 
Survey Winner - Thanks to all of you who filled out last month's survey.  The winner of the Free Seat is Bryan D. based in VA.  Bryan is planning on attending the March CPDE course.
 
Research Indicates Continued ITSM Growth in 2009   January 7, 2009, By ITSM Watch Staff
 
MOF Special Interest Group (chartered under itSMF USA) - If you are interested in joining this Microsoft Operations Framework SIG please Contact Us, and we will get you in touch with the SIG.
New on Campus - More ITIL V3
ITSM Academy add more ITIL V3 ClassesITIL V3
 
ALL ITIL Version 3 Capability courses are now being delivered in our ITSM Academy Public Classrooms, and as on-site Corporate Classes. See Schedule
 
The Lifecycle courses are coming soon!  The first, Continual Service Improvement (CSI), will be held on March 2, in Ft. Lauderdale. 
New Blog in Town - ITSM Professor
 ITPROITSM Professor is a new blog hosted by ITSM Academy.  Join in the convo with the Professor - P. Ross S. Wise. Professor Wise leads a positive forum for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF.
 
We hope you will find this a valuable resource with targeted knowledge topics to enhance your understanding and application of ITSM best practices.  
 
ITSM Academy Alumni

Introducing our new Alumni web page - where you alumni can find our LinkedIn Group, benefits, discounts and resources.  Please come visit us!

Alumni Annoucements:

  • Alumni logo 142pxSpeedy Recovery to Rodger B. - see you in March for the SOA Class 
  • Congrats to Doug K. - way to go Grandpa! 
  • And a shout-out to the learners in the December CPDE class - all passed the exam and are Certified Process Design Engineers               

Read Our Testimonials

HOT JOBS - ITIL Managers
Baseline Magazine says ITIL Managers will be Hot Job #6 for 2009!
 
"The job market is brutal, but some IT specializations remain in high demand. Many of the hottest roles and skills address issues specific to survival, such as productivity, efficiency and process improvement....Governance and standardization are key to getting automation efforts off the ground in an orderly fashion, and companies will be paying a premium for ITIL and business process experts in 2009." - Read full article
Class Special - Match Pricing on Service Manager
Red BadgeThe Service Manager is the highest achievement in ITILŪ Version 2 training and certification. The path to earning your Service Manager is an intense 10 day in-course learning experience with expected interim self study.  With your SM Cert, you can Bridge into ITIL Expert!
 
For ITSM Academy's next (and final?) SM Class, we are offering a Retirement Special - and will match any accredited training provider's price!
 
Class will be led by Jayne Groll and Donna Knapp 
Week 1, April 20 - 24     Week 2, May 4 - 8
Revision, May 18    Exam, May 20 & 21
Learn More  |  Contact Us for more details on this special
Celebrations
Florida SkyJanuary - ITSM Academy Style!         
 
Please join us in wishing HAPPY BIRTHDAY to Mike and Gerri and  HAPPY ANNIVERSARY to Jayne, Gerri, Linda, Krista and Mike
ITSM Bookstore - ITIL V2 Closeout
IT Service Management Foundations  
ISBN: 0-9771469-0-1
An easy to read study guide that speaks directly and clearly about the foundations of ITILŪ.  Bookstore logo 142px

Our Price: $39.95 - while supplies last!
List Price: $79.95

ITSM Bookstore, offers a wide range of ITILŪ and ITSM books, including the latest Version 3 Titles.   
 

Happy VDay

According to the Greeting Card Association, an estimated one billion valentine cards are sent each year, making Valentine's Day the second largest card-sending holiday of the year. (An estimated 2.6 billion cards are sent for Christmas.)  Why?  Who is this mysterious saint and why do we celebrate this holiday?

Read the History of Valentine's Day

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