Ann Michaels Email Archive Homepage

• General Emails
• Customer Service Week
• This article gives tips on creating a fun, worthwhile week for your CSR's.
• Mystery Shopping Providers Association Wait Time Study
• This shows the results of the wait time study performed my the MSPA.
• Customer Service Cross Selling
• This goes over the benefits of your customer service are cross selling.
• The Value of Personalization
• This mentions the benefits of knowing your customers on a personal level.
• Loyalty Retailing
• This article is about forging friendships with customers and the benefits.
• Customer Comment Cards Can Make You Money
• This mentions how by tying incentives to comment card results, your company can improve.
• How Do You WOW Your Customers
• Tips are provided on how to add value and WOW your customers.
• Online Demonstration
• This provides an online demonstration of our products.
• Making The Most Of Customer Feedback
• This provides tips on using your customer's feedback to improve your business.
• The Motivational Duck
• Shared idea for customer service.
• Plant a Shopper, Watch your Business Grow
• This explains how our plant a shopper program works.
• MSPA Wait Study
• The MSPA provides the cities with the longest and shortest wait times.
• Mistakes Happen
• How to handle mistakes.
• Cloaked Shopping Service Solves Sales Mystery
• Information about Ann Michaels.
• Customer Chatter
• A story about how great ideas work, like Enterprise Cars.
• Customer Touch Point
• This explains the importance of interacting with customers.
• Cross Selling
• How cross selling affects revenue.
• First Quarter Article
• This holds links to many different articles that describe mystery shopping and Ann Michaels.

• Restaurant Emails
• 2008 Top Hotel and Restaurant Trends To Watch
• Trends to watch for in 2008
• How To Measure Success
• This is about measuring customer satisfaction levels and how to improve your customer's experiences.
• 2007 Restaurant Industry Overview
• This provides sales projections, facts, and statistics.
• First Impression Tips
• How to improve your first impression.
• Have You Been Yelped?
• This explains yelp and how customer's talk.
• Are You Serving What Your Customer Wants?
• List of hot and cool foods.
• How to WOW your customers
• This provides details and ideas on how to impress your customers.
• Customer Feedback
• What this is, how to obtain it, and what to do with it.
• What Makes a Restaurant Experience Great?
• Details on how customer view an experience and what they look for.
• Dessert Cross Sell
• How selling dessert to every customer can improve your bottom line profit.
• Mistakes Happen
• This mentions how to handle mistakes in the restaurant business.
• Customer Biggest Complaints
• This article goes over what customers complain the most about.

• Bank Emails
• Customer Perception and How AMA Can Help
• This provides some statistics on perception and how AMA can help you.
• How To WOW Your Customer And Be The Best
• This goes over tips on how to be the best bank for customer service.
• Customer Touch Point
• This goes over how to improve your personal touch in banking.
• Cross Selling For Banks
• This articles explains how to cross sell bank products.
• That's Amore - Know Your Customer
• This goes over how to learn more about your customers.
• Wanted In The Neighborhood: Community Banks
• This describes how community banks are still thriving.
• Community Banks Are Making It Big
• This describes how the community banks are still more personal and preferred.
• Top 10 Customer Service Tips
• This provides 10 common customer service tips.
• Generation Y Financial Services Usage
• This explains how the younger generation uses online banking.
• Suntrust Bank Takes Lead In Call Center
• This speaks about call centers and how certain ones excel.

• Retail Emails
• Customer Service That Will Keep Them Coming Back
• Tips on how customer service will keep customers coming back.
• Cross Selling
• This explains how to cross sell effectively in a retail setting.
• Ann Michaels Holiday Shopping Survey Results
• AMA's results for holiday shopping habits for 2007.
• Loss Prevention
• This explains different shoplifting methods to look out for.
• Loyalty Retailing
• This explains how loyalty retailing can bring customers back many times over.
• How Do You WOW Your Customers
• This talks about how to treat your customers like guests.
• Retail Customer Service - Ways To Reduce Customer Stress
• This article explains ways to make your customers feel at home and less stressed out.

• Pet Store Emails
• The Value Of Personalization
• This explains details of customer service, like knowing customer's names.
• Is Your Business Going To The Dogs?
• This mentions how many big businesses like Harley Davidson are now catering to pets.
• Is Your Customer Service The Best It Can Be?
• Ways to improve customer service.

• Theater Emails
• How Can You Lure Your Audience Back Part 4
• How to be creative to lure your audience members back.
• How Can You Lure Your Audience Back Part 3
• How to be creative to lure your audience members back.
• How Can You Lure Your Audience Back Part 2
• How to be creative to lure your audience members back.
• How Can You Lure Your Audience Back Part 1
• How to be creative to lure your audience members back.
• How To Improve Customer Service
• This provides details on how to improve theater customer service.

• Healthcare Emails
• Hot Tranfers
• This provides information on how hot transfers improve customer service and a client testimonial.

Ann Michaels & Associates has locations in New York, Illinois, Texas, and California. Simply call our main number, 630-922-7804, and we will put you in touch with the closest Business Development Manager to you. 

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