What makes a great restaurant experience?
The wait staff at your restaurant are the key
players
when it comes to customer service. A great server
will keep customers coming back for more, but one
who does not provide excellent customer service
could lose customers that you may
never know about - they won't say anything to
you,
but they WILL tell others!
Here are some keys to providing excellent customer
service. Do you wait staff consistently do the
following?
- Offer a natural, sincere smile? Servers should
make guests feel as though they are the only
customers in the restaurant
- Establish and maintain eye contact? Lack of eye
contact may be interpreted as disinterest
- Avoid using casual responses or mechanical
greetings? A customer will pick up on insincerity
quickly
- Check back with guests once the entrees are
served? Checking back on guests within two minutes
is most appropriate - it gives them a chance to taste
the entree and any problems can be handled
quickly
- Communicate well? If the meal is delayed, servers
should let their guests know as quickly as possible.
Avoiding this will make the situation worse
- Say "thank you" and invite guests to return in a
sincere manner? This seems like common sense, but
can be easily forgotten
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