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Listening to Your Customers is Easier Than Ever
Let Ann Michaels & Associates provide you with
customer feedback. We offer a variety of programs
and services to meet your needs. Whether you use
one service or a combination of our services, you will
gain valuable information to help improve customer
service and increase revenue at the same time.
Choose one of our many services based on your
current needs:
- Mystery Shopping ?
consistent ?snapshots? of your service levels are
gathered by an objective third-party source. This is an
excellent means to gathering valuable insight into
what your customers experience.
Click here
to learn more about this service.
- Computer based feedback ? Do
you currently have a feedback form on your website?
Where is the data going once a customer hits
the ?submit? button? By using our automated feedback
system, information submitted by your customers will
be compiled into a secure online suite for your
convenience. A variety of interactive analytical reports
are available. Click here to learn more about this
service
- E-Response ? Similar to the
computer based customer feedback, this program will
allow you to survey your customers electronically. To
add more impact to your response rate, we will email
your customer database and invite them to take the
online survey. Click
here
to see how the E-Response cycle works.
- Telephone based customer
feedback ? using a toll free number,
customers call in and provide feedback. This data is
submitted to you in real-time and notifications are sent
when negative feedback is left. Impress your
customers by handling negative issues
quickly. Click here to learn more about this
service.
- Traditional comment cards ? Are
you currently using paper comment cards and hate to
give them up? If so, that?s not a problem! You can
continue to use your paper comment cards while
utilizing a web-based collection system. Let us do the
work for you ? we can input your data into your secure
online suite. For those on a small budget, we can
meet your needs by providing you with the tools to
access your online suite and input the information.
You get the benefit of data analysis without the extra
cost. Click here to learn more about this
service.
- Direct mail surveys ? Don?t have a
website? Is the majority of your customer base wary of
online/telephone surveys? If so, or if you want to make
sure you include all customer demographics, we can
provide direct mail surveys either on a stand-alone
basis or coupled with one of our online/telephone
options. Click here to get more
information on this service.
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