Ann Michaels & Associates

Regardless of industry, the time a customer spends waiting for service can make or break a business. How does your business do?

A recent study was conducted to evaluate wait times across various industries throughout the country. The article sheds some interesting light on customer insight with regard to wait times and service.
MSPA Survey Reveals Cities with Longest, Shortest Consumer Wait Times
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PHOENIX, PORTLAND AND MINNEAPOLIS OFFER SHORTEST CONSUMER WAIT TIMES IN THE NATION, ACCORDING TO RECENT SURVEY BY MSPA

Survey Ranks Baltimore as Slowest City in America; Washington, DC, Detroit, New York, Los Angeles Follow; Survey Boasts More Than 10,000 Responses Across North America

NEW YORK, Oct. 9, 2006 ? Baltimore received a rather ignominious distinction in a recent survey conducted by the Mystery Shopping Providers Association (MSPA): the slowest city in America. The results were based on a national survey geared to measure the average amount of time people spend waiting in line to check out at the grocery store, see a bank teller, purchase clothes or get a quick meal.

The 2006 Wait Time Survey, commissioned by the MSPA, the world?s largest trade association dedicated to the use of mystery shopping, solicited more than 10,000 responses from mystery shoppers throughout North America. The depth and detail obtained in the survey is objective information that required sending experienced mystery shoppers into consumer locations, rather than relying on data gathered through phone or web-based surveys.

Detailed Results of the Wait Time Study
 


The above article highlights some important findings from the wait time study. For your convenience, you can use the link below to view specific data obtained for various industries. The results are broken down by the following categories:

  • Banking
  • Clothing Stores
  • Department Stores
  • Fast Food
  • Casual/Fine Dining
  • Grocery
About Ann Michaels & Associates
 


Ann Michaels & Associates is a full service mystery shopping company. We offer a variety of services to many industries throughout North America, and have been providing customer service solutions since 1998.

If you haven't visited our website lately, we invite you to browse through the wealth of information about mystery shopping and services we offer.

We are available by contacting us directly at 630-922-7804 or via email. We look forward to hearing from you!


 

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