The pasta came out with chicken and you
ordered it without. It took over twenty
minutes to get the entrée in the first place.
Is it worth it to complain?

Do you just eat it as is because you fear
waiting another twenty minutes? If you are
like most people, you will not complain to
anyone in the restaurant. You will, however,
complain to friends and family and suggest
they not go to the restaurant based on your
experience there.

?Most diners do not reward bad service
with a second chance? explains Virginia
Gerst, in a recent article published
in Chicago Crain?s.

She goes on to explain how several Chicago
restaurants handled problems when dining at
their establishments. Mistakes happen in any
business. It is how one handles customer
complaints that will make a difference in
whether or not the customer returns.

So, as a restaurant owner or manager, how
do you know? How can you be sure? One
way is by listening to the voice of your
customers!

They are dying to tell you what they think!
What if you could get an unhappy customer to
voice their complaint by means of a recorded
phone call? Additionally, have your manager
paged within minutes to advise them of this
unhappy customer? Imagine what an impression
your restaurant would make on this customer
when a manager calls them directly to remedy
the problem!

Call us today to see just how inexpensive setting up an Interactive Voice Response (IVR) system really is. We can provide your customers with a toll free number to call or we can prompt them to visit your website to fill out a survey. Included in our pricing are over 24 analytical reports
available to you 24/7, which are exceptional
in tracking customer satisfaction levels.

We also offer ICR (interactive computer
response) and E- Reponse, a full service customer satisfaction
program.

We look forward to talking with you! Please
email Kathy Doering or contact her directly at
630-922- 7804 ext. 11 to find out how you
can get started.