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How do you WOW your customers? |
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As a manager, it's your responsibility to help to create an experience for your customer that has the word "value" all over it. Customers respond better to a company that provides them with a quality product at a fair price served up by positive, upbeat, can-do people. Aw come on, who wants to do business with a grump?
- Get psyched! Recognize that almost 80% of what the average person takes in is negative. You've got a job to do. Create a positive sanctuary in your workplace. Develop a corporate library that includes all kinds of motivational literature, audio and videotapes. Play audio tapes and video tapes in lunch rooms, keep inspirational books around, start discussion groups. Create positive energy, people inside and outside the company will feel it and want to come back for more.
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Ann Michaels... |
| can help monitor what is happening in your business. We offer cutting edge technology to evaluate what your employees and customers think of your place of business. Please call Kathy Doering at 630-922-7804 ext 11 or email her for a free consultation. |
