Ann Michaels & Associates
Providing Customer Service Solutions Since 1998
Did You Know....

  • It costs between five and six times more to attract a new customer than keep an existing one?


  • Companies can boost profits anywhere from 25 to 55% by retaining merely 5% more existing customers?


  • Satisfied customers tell 4 to 5 others of their positive experience. Dissatisfied customers tell 9 to 12 others of how bad their experience was.

Plant a Shopper, Watch Your Business Grow!

Ann Michaels can help you maintain a satisfied customer base with our Plant-A-Shopper Program.

Here's how it works:

Ann Michaels will utilize Mystery Shoppers who will visit your establishment on a regular basis to conduct transactions as a typical customer would.
After each visit, they would complete an objective report, including a narrative, which outlines their experience.

These reports will be available to you 24 hours a day, seven days a week, as will a myriad of analytical reporting tools.

The objective evaluations coupled with the online reporting tools will allow you to easily pinpoint areas that need improvement, which will ensure customer satisfaction, improve your customer retention rate, and increase revenue. Plant-A-Shopper today and watch your business grow!

About Ann Michaels & Associates

Ann Michaels & Associates has been partnering with companies in various industries across North America since 1998. We provide several services to assist you with monitoring and improving your customer service.

We invite you to view our website for more information on mystery shopping and our services. Contact us directly at 630-922-7804 ext 20 or send us an email for more information.



Start Your Program Today!

If you'd like to see what a mystery shopping program can provide, please contact us today. We would be happy to send you information about our services.



Do you already have a mystery shopping program in place? We can beat any price and provide outstanding quality. Call us directly at 630-922-7804 ext 11 or email Kathy Doering to learn more.