Is Your Customer Service the Best it Can Be?

                       

With many department stores offering pet supplies, why do customers seek out and shop at pet stores? A recent article published online explains it this way:

1. Selection- Most pet stores are a fairly decent size and are able to offer customers more products than department stores. The stores often carry pets as well.

2. Customer Service- Another reason why pet owners enjoy shopping at a pet store is because of the customer service at the store. Most pet stores require that their employees become trained and educated in the pet department that they are working in. This not only makes their employees more knowledgeable, but it also makes them able to provide better service to their customers. In many traditional department stores it is hard to find a store employee in the department area let alone one is who able to efficiently assist customers.

How can you be sure your training is effective? With customer service being the number two most important reason customers come through your doors, are they getting what they came for? Are your employees greeting each and every customer? How do they answer questions? Are they driving them to your competition, or doing a great job in not only providing for the customers? needs, but attempting to cross sell when given the opportunity.

WE CAN HELP YOU ACHIEVE THESE GOALS AND BECOME MORE PROFITALBE!


We offer:

  • Mystery Shopping
  • Competitive Mystery Shopping
  • Recorded and non-recorded phone shops
  • Customer Satisfaction Meausures (IVR or ICR)
  • "Plant a Shopper"
  • Online/Email Evaluations


 
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Let us design a program for you!

Ann Michaels can custom design a program to fit your individual needs using a variety of our services, all of which can evaluate every aspect of your business. Our "Plant a Shopper" program is extremely effective when evaluating a class instructor or grooming center, and telephone or web-based surveys to interview those who have used your services will provide you with a wealth of information about customer perception and employee performance. Using a package of services will give you an invaluable base of information regarding your business and how to improve.

Click here for a list of our services to find out what programs fit your needs, and then contact Kathy Doering at 630-922-7804 to start designing your program.

If you're not familiar with mystery shopping and want to check it out before starting a program, try our Rapid Response Snapshot. This is one shop performed at your company to give you an idea of what a report can provide for you. There is no contract to sign, and no commitment afterward. Try it today!

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email: mhynd@annmichaelsltd.com phone: 630-922-7804 web: http://www.annmichaelsltd.com