| Do You Listen To Your Patients? |
 Hot Transferring
A patient calls to speak to a doctor, nurse, or the billing department. How do you know their needs were met or that their questions were answered in a satisfactory manner? You probably don't! We helped one client with just that problem. A large healthcare management company replaced their web based survey, offering lackluster returns, with an updated Hot Transfer Patient Feedback Program.
The results?
Eight times greater feedback within one month's time, providing the client with data surrounding customer service and healthcare requirements. Upon completion of a call with one of their healthcare professionals, patients are transferred to take a phone based survey. The client now views the results online utilizing both individual surveys and over 20 analytical reports, in real time. Our email notification system even provides an email to the client upon a patient's request for a nurse's call. |
| Let Ann Michaels help improve your healthcare services! |
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This is what one of our clients had to say about us!
"Thank you so much for the phenomenal service and great support you have given in making our patient satisfaction surveys successful. Our participation rate has more than quadrupled, the reports are very easy to use (and our clients like the reports), and your team has been enormously easy to work with - even when we have asked to make changes to the surveys or the reports. I couldn't ask for a better product, or for a better team of people to work with. I hope none of my competitors decide to use your product, because right now even our accreditors can't believe how good our participation is and how great the reports are - I'd hate for my secret weapon to get out of the bag!"
Deborah Ault, President
Ault International Medical Management, LLC |
